Change Management & Digital Adoption Consultant (Contract role)

Job description

JOB OVERVIEW

We are looking for a highly skilled Change Management and Digital Adoption Consultant to join our team.

You will work with all management levels, and you will be involved in the full lifecycle of transformation projects.

As a Change Management & Digital Adoption Consultant, you will play a key role in defining and implementing change management plans and strategies, adoption activities, and managing Benefits Realization Plans.

Your expertise will be crucial in guiding our clients through organisational and digital transitions, ensuring smooth change implementation, and delivering the required level of adoption for the implemented solutions.

You will also develop and execute Benefits Realisation Plans to ensure that the intended benefits of organisational changes are identified, measured, and realised.

The definition of the Change Management plan and its related activities will be crucial to ensure that the Transformation program is properly adopted by the intended audience, including the identification of the required communication plan, training, UAT, Go-Live, etc.

Working the majority of the time at our clients' site, you will be dealing with management and C-level, helping, along with the Transformation team, to advise and assist with the identification, development, and implementation of solutions in a very hands-on manner.

WHAT YOU WILL DO

(1) Change Management Strategy Development:

•  Collaborate with clients to understand their business objectives, challenges, and change requirements.


• Develop tailored change management strategies and plans aligned with client goals and industry best practices.


• Conduct impact assessments to identify potential risks and opportunities associated with proposed changes.
  
  

(2) Change Management Plan Implementation:

• Guide clients in the effective implementation of change management plans, ensuring alignment with organisational objectives.


• Provide hands-on support and expertise to project teams during the change implementation phase.


• Monitor progress and proactively address challenges to keep change initiatives on track.
  
  

 (3) Adoption Activities:

• Design and execute adoption activities, including training sessions, workshops, and communication campaigns, to facilitate the acceptance of change among employees and stakeholders.


• Train client individuals in the effective use of management systems, tools, techniques, group problem-solving and team building and consensus-development skills.


• Develop engaging materials and resources to support adoption efforts and enhance understanding of new processes and technologies.
  
  

(4) Benefits Realisation Plan Development:

• Work closely with clients to define clear and measurable benefits, key performance indicators (KPIs), and benefits realisation plans for change initiatives.


• Establish tracking mechanisms and reporting systems to monitor benefits realisation progress.


• Regularly evaluate the effectiveness of Benefits Realisation Plans and make necessary adjustments based on feedback and data analysis.


• Analyse data and provide insights to clients on the effectiveness of benefits realisation efforts.
  
  

(5) Stakeholder Engagement:

• Identify and engage key stakeholders at various levels of the organisation.


• Foster positive relationships and manage stakeholder expectations throughout the change process.
  
  

(6) Documentation & Reporting:

• Maintain detailed records of change management activities, adoption efforts, and benefits realisation outcomes.


• Prepare comprehensive reports and presentations for clients, summarising the status of change initiatives, adoption rates, and benefits realised.
  
  

(7) Additional Responsibilities:

• Be able to challenge conventional thought, provide differing opinions and conceive more innovative solutions for our clients, while having the confidence to challenge all stakeholders.


• Work in project teams at client locations, helping diverse companies achieve the ambitious changes they require and that we have committed to deliver.


• Accurately analysing work processes, systems, organisational functions, and structures using interviews, observation, data, and statistical analysis studies and techniques to determine where and how to generate measurable benefits.


• Prepare and conduct meetings and one-on-one interfaces with clients and colleagues.


• Prepare written and oral feedback, presentation materials, critiques, system documentation, process descriptions, evaluations, data summaries and reports.
  
  

YOU WILL HAVE

•  Bachelor or Master’s degree in Business Administration, Business Management, Engineering, or related disciplines.


• Change Management certification (e.g., Prosci, ACMP) is highly desirable.


• Proven experience in Change Management in consulting services, including defining and implementing Change Management Plans, adoption activities, and Benefits Realization Plans.


• Experience in program management or project management.


• Analytical, Creative Thinking, Assertive, Multi-Tasker and Ability to perform under pressure.


• Ability to analyse complex situations, develop innovative solutions, and present recommendations to clients.


• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.


• Experience in the Construction industry is a plus.


• Excellent oral and written communication skills in English and Arabic will be a plus.

Required Skill Profession

Business Operations Specialists