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Client Success Snr Manager (Saudi) Job Opening In Riyadh – Now Hiring Oracle


Job description

In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.

What Does Oracle’s Customer Success Organization Do?


Our mission is to to be a catalyst for Oracle’s customer success.

We want to help our clients realize the maximum value of their Oracle Cloud solutions.

We help unlock the full potential of Oracle Cloud by focusing on business outcomes.

Indeed, the Customer Success Organization plays a key role in driving business outcomes across: (1) customer, (2) product, (3) partners/implementors, and (4) GTM/sales.

  • CUSTOMER SUCCESS: We are the single source of truth across the complete customer lifecycle.

    Our goal is to live in the currency of customer success, driving winning NPS, CLV, and referenceable logos.
  • PRODUCT SUCCESS: We demonstrate the art of the possible across Oracle’s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).
  • PARTNER SUCCESS: We train, enable, and certify partners, using SI success as a gateway to customer success.

  • GTM SUCCESS: We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2.

  • Career Level - M3


    Responsibilities:


     Customer Relationship Management:

  • Build and nurture strong, long-lasting relationships with key customers.
  • Serve as the primary point of contact for escalated customer issues and ensure timely resolution.
  •  Team Leadership:

  • Lead and mentor a team of Customer Success Representatives.
  • Foster a collaborative and customer-centric culture within the team.
  •  Customer Onboarding:

  • Oversee the onboarding process for new clients, ensuring a seamless and positive experience.
  • Develop and implement effective onboarding strategies to drive customer success.
  •  Product Expertise:

  • Develop a deep understanding of our products and services.
  • Provide guidance and insights to customers on maximizing the value of our offerings.
  •  Renewals and Expansion:

  • Work closely with the sales team to identify opportunities for upselling and cross-selling.
  • Drive customer renewals by demonstrating the ongoing value of our solutions.
  • Feedback and Improvement:

  • Gather customer feedback and collaborate with internal teams to continuously improve products and services.
  • Implement best practices to enhance the overall customer experience.
  • If you are…


    An out-of-the-box thinker always looking for new approaches and solutions.

    You enjoy rolling up your sleeves and tackling challenges with a hands-on approach..

    You have a passion for customer success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time.

    Entrepreneurial-minded with sound judgement and can navigate complexity.

    You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients.

    …then we want to talk to you! 


    What You’ll Bring


    Your enthusiasm, knowledge and business acumen, and love and passion for customer success will help Oracle become the leading cloud service provider.


     More specifically, you will have the experience described below: 

  • Passion for and ability to have cross-industry consultative conversations regarding business challenges and opportunities building trusted advisory relationships with customers and partners alike.
  • Deep product and market expertise in Cloud Delivery, including customer needs, competitive landscape, and key trends in the industry.
  • 7+ years of experience product line and/or Cloud transformation.
  • Proven experience leading end-to-end success of cloud solutions across Product and other functions including Marketing, Sales, Service, Alliances, and/or Support.
  • A highly collaborative leader who can navigate different personalities, work well in teams, and believes that 1+1=>3.
  • are achieved.
  •  Key Skills/Qualifications 

  • Master degree or equivalent.
  • Proven experience in customer success management, with a track record of achieving and exceeding targets.
  • Ability to work effectively with and through a matrix and a virtual organization.
  • Successful track record as Program Director of transformational and international SaaS transformation.
  • Experience in managing Turn around of escalated IT transformation projects.
  • Bring a good level of overall functional Expertise in Saas (especially in ERP/HCM)
  • Commercial sensitiveness of Saas Software contracts and Implementation costs
  • Flexibility to work from home or travel across the region when required (assume max 50% travel – potentially needing travel on very short notice)
  • Level 3: +7 of relevant experience in a customer success role.
  • Level 4: +10 years of proven experience in customer success management.
  •  Desired Skills/Qualifications

  • PMI Project Management Professional (PMP) Certification or similar.
  • International experience across MEA region
  • How You Will Be Measured:

  • Referenceable Logos
  • Client Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Customer Lifetime Value (CLV)
  • Renewals on ATR
  • Install Base Expansion
  • Time to First Value 
  • # of Green and red accounts
  • Group revenue and margin
  • Net ARR
  • Net Dollar Retention (NDR)
  • Logo retention (LRR)
  • Coverage (ARR and Accounts) 
  • Partner Success (., # of Certified SIs, red accts)
  • What We Offer

  • A driver’s seat in a top project and program director role with Oracle internal and external visibility.

    A stepping stone for further growing your own career.

  • Enriching your experience while being hands on and customer facing with the largest Oracle accounts in the region.

  • Being an essential part of Oracle’s Global Customer Success organization
  • An ability to grow your network in a wide and international Oracle Cloud ecosystem.
  • Career Level - M3

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    Unlock Your Client Success Potential: Insight & Career Growth Guide


    Real-time Client Success Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Client Success in Riyadh, Saudi Arabia, highlighting market share and opportunities for professionals in Client Success roles.

    164 Jobs in Saudi Arabia
    164
    78 Jobs in Riyadh
    78
    Download Client Success Jobs Trends in Riyadh and Saudi Arabia

    Are You Looking for Client Success Snr Manager (Saudi) Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Oracle adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Saudi Arabia laws and regulations

    What Is the Average Salary Range for Client Success Snr Manager (Saudi) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Client Success Snr Manager (Saudi)?

    Key qualifications for Client Success Snr Manager (Saudi) typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Client Success Snr Manager (Saudi)?

    To improve your chances of getting hired for Client Success Snr Manager (Saudi), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Client Success Snr Manager (Saudi) Job Success

    Oracle interview tips for Client Success Snr Manager (Saudi)

    Here are some tips to help you prepare for and ace your Client Success Snr Manager (Saudi) job interview:

    Before the Interview:

    Research: Learn about the Oracle's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Client Success Snr Manager (Saudi) interview at Oracle, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Oracle's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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