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Urgent! Cluster Director Of Spa & Wellness Job Opening In Umluj – Now Hiring RAFFLES

Cluster Director Of Spa & Wellness



Job description

Job Description

The Spa & Wellness Manager is responsible for curating and delivering an exceptional wellness journey at Raffles& Fairmont, seamlessly integrating the spa, fitness, and overall well-being offerings for guests and colleagues.

This leadership role ensures the highest standards of personalized service, brand alignment, financial performance, and team development.

As a Raffles & Fairmont brand ambassador, the Spa & Wellness Manager brings emotional luxury to life through thoughtful rituals, holistic programs, and unforgettable moments of care.


Qualifications

1.

Strategic Leadership

  • Develop and implement a holistic wellness strategy that aligns with Raffles & Fairmont ultra-luxury positioning and wellness philosophy.

  • Lead business planning, annual budgeting, and capex development for the Spa & Wellness division.

  • Create long-term vision for spa and wellness innovation, including new treatments, retail concepts, and lifestyle experiences.

  • Actively participate in hotel executive and wellness cluster meetings.

2.

Operational Excellence

  • Oversee all areas of spa operations: treatments, wellness therapies, fitness, relaxation areas, guest journey, and retail.

  • Ensure daily operational excellence through regular walkthroughs, LQA audits, ALLSafe protocols, and preventive maintenance coordination.

  • Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality.

3.

Guest Experience & Personalization

  • Design and implement unique wellness experiences that reflect the local culture and the Raffles & Fairmont Emotional Wellbeing pillars.

  • Personalize guest journeys through pre-arrival profiling, in-treatment customization, and post-stay recommendations.

  • Lead VIP coordination, guest recovery, and guest preference mapping.

4.

Team Leadership & Culture

  • Recruit, train, and mentor a passionate and professional wellness team, fostering a culture of care and excellence.

  • Conduct regular performance reviews, development plans, and team engagement sessions.

  • Align team behaviors with Raffles & Fairmont values, ensuring cultural and emotional intelligence in all interactions.

  • Lead departmental briefings, wellness education, and cross-training programs.

5.

Financial & Revenue Management

  • Manage spa P&L, including forecasting, budgeting, and achieving targeted revenues and GOP.

  • Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail.

  • Implement strategic promotions, upselling training, and dynamic pricing.

  • Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g., packages, retail, memberships).

6.

Sales, Marketing & Branding

  • Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships.

  • Ensure alignment with Raffles brand standards across all collateral, signage, and treatment menus.

  • Represent Spa & Wellness in media opportunities, VIP briefings, and site inspections.

  • Partner with PR and marketing for local and international brand exposure.

7.

Sustainability & Compliance

  • Ensure the use of sustainable products, reduce single-use plastics, optimize energy and water consumption, and promote environmental awareness among the team to deliver responsible luxury in every guest experience.

  • Ensure full compliance with ALL Safe standards, hygiene protocols, and health regulations.

  • Coordinate emergency and safety training specific to spa and fitness environments.



Additional Information

  • Understanding of ultra-luxury guest expectations and brand alignment.

  • Experience in project coordination, scheduling, and document control during pre-opening stages.

  • Experience in Pre- Opening is a must.

  • A proactive, anticipatory approach with a strong sense of ownership and accountability.

  • Impeccable grooming and personal presentation aligned with luxury standards.


Required Skill Profession

Other Management Occupations



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