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Cluster Director Of Spa & Wellness Job Opening In Umluj – Now Hiring RAFFLES


Job description

Job Description

The Spa & Wellness Manager is responsible for curating and delivering an exceptional wellness journey at Raffles& Fairmont, seamlessly integrating the spa, fitness, and overall well-being offerings for guests and colleagues.

This leadership role ensures the highest standards of personalized service, brand alignment, financial performance, and team development.

As a Raffles & Fairmont brand ambassador, the Spa & Wellness Manager brings emotional luxury to life through thoughtful rituals, holistic programs, and unforgettable moments of care.


Qualifications

1.

Strategic Leadership

  • Develop and implement a holistic wellness strategy that aligns with Raffles & Fairmont ultra-luxury positioning and wellness philosophy.

  • Lead business planning, annual budgeting, and capex development for the Spa & Wellness division.

  • Create long-term vision for spa and wellness innovation, including new treatments, retail concepts, and lifestyle experiences.

  • Actively participate in hotel executive and wellness cluster meetings.

2.

Operational Excellence

  • Oversee all areas of spa operations: treatments, wellness therapies, fitness, relaxation areas, guest journey, and retail.

  • Ensure daily operational excellence through regular walkthroughs, LQA audits, ALLSafe protocols, and preventive maintenance coordination.

  • Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality.

3.

Guest Experience & Personalization

  • Design and implement unique wellness experiences that reflect the local culture and the Raffles & Fairmont Emotional Wellbeing pillars.

  • Personalize guest journeys through pre-arrival profiling, in-treatment customization, and post-stay recommendations.

  • Lead VIP coordination, guest recovery, and guest preference mapping.

4.

Team Leadership & Culture

  • Recruit, train, and mentor a passionate and professional wellness team, fostering a culture of care and excellence.

  • Conduct regular performance reviews, development plans, and team engagement sessions.

  • Align team behaviors with Raffles & Fairmont values, ensuring cultural and emotional intelligence in all interactions.

  • Lead departmental briefings, wellness education, and cross-training programs.

5.

Financial & Revenue Management

  • Manage spa P&L, including forecasting, budgeting, and achieving targeted revenues and GOP.

  • Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail.

  • Implement strategic promotions, upselling training, and dynamic pricing.

  • Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g., packages, retail, memberships).

6.

Sales, Marketing & Branding

  • Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships.

  • Ensure alignment with Raffles brand standards across all collateral, signage, and treatment menus.

  • Represent Spa & Wellness in media opportunities, VIP briefings, and site inspections.

  • Partner with PR and marketing for local and international brand exposure.

7.

Sustainability & Compliance

  • Ensure the use of sustainable products, reduce single-use plastics, optimize energy and water consumption, and promote environmental awareness among the team to deliver responsible luxury in every guest experience.

  • Ensure full compliance with ALL Safe standards, hygiene protocols, and health regulations.

  • Coordinate emergency and safety training specific to spa and fitness environments.



Additional Information

  • Understanding of ultra-luxury guest expectations and brand alignment.

  • Experience in project coordination, scheduling, and document control during pre-opening stages.

  • Experience in Pre- Opening is a must.

  • A proactive, anticipatory approach with a strong sense of ownership and accountability.

  • Impeccable grooming and personal presentation aligned with luxury standards.

Required Skill Profession

Other Management Occupations


  • Job Details

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Unlock Your Cluster Director Potential: Insight & Career Growth Guide


Real-time Cluster Director Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Cluster Director in Umluj, Saudi Arabia, highlighting market share and opportunities for professionals in Cluster Director roles.

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Are You Looking for Cluster Director Of Spa & Wellness Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RAFFLES adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Saudi Arabia laws and regulations

What Is the Average Salary Range for Cluster Director Of Spa & Wellness Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Umluj. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Cluster Director Of Spa & Wellness?

Key qualifications for Cluster Director Of Spa & Wellness typically include Other Management Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Cluster Director Of Spa & Wellness Job Success

RAFFLES interview tips for Cluster Director Of Spa & Wellness

Here are some tips to help you prepare for and ace your Cluster Director Of Spa & Wellness job interview:

Before the Interview:

Research: Learn about the RAFFLES's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Cluster Director Of Spa & Wellness interview at RAFFLES, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RAFFLES's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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