Urgent! Cluster Learning & Quality Manager Job Opening In – Now Hiring IHG
If there’s one thing we know, it’s that a great host is at the heart of every great stay.
And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it.
Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back.
At voco™, everyone’s a host.
WHAT’S THE JOB?
Being a Learning & Quality Manager means driving exceptional guest experiences through targeted and measured training platforms along with a high level of attention to detail in quality assurance and standard s.
YOUR DAY-TO-DAY This role provides support to the leadership team and their departments on all Quality improvement activities, operational training requirements and career development programs to all colleagues, to improve and maintain job performance.
LEARNING & DEVELOPMENT • Conduct Training Needs Analysis for the Hotel and utilize IHG training programs.
• Conduct the IHG technical training and development workshops to all job bands.
• Train departmental trainers and supervisors in techniques and skills for training.
• Evaluate departmental trainers’ performance and effectiveness of training programs.
• Liaise with schools and universities regarding placements of internship students.
• Monitor cross training progress and suggest for internal application for suitable internal vacancies.
• Plan and implement product knowledge assessment to maintain a high level of product knowledge throughout the property.
• Create a Talent pool of High Potentials from the Annual Performance Appraisals.
• Develop Succession plans for the Talent Pool with the Department Heads and monitor progress based on goals.
• Prepare the yearly Learning & Development budget in line with the corporate requirements.
QUALITY ASSURANCE • Support Leadership team in reviewing and analyse hotel guest feedback through various platforms on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.
• Participate in the daily operations meeting and share relevant data & hotel performance trends.
• Support operation team in facilitating monthly and quarterly, Quality/Guest Experience/Tactical Solve meetings and action planning sessions.
• Assist the leadership team in building the Quarterly Tactical Solve action planning.
• Develop and conduct service quality and brand standards audits with department head stakeholders.
• Support department heads in the annual quality evaluation audit and takes necessary actions post quality evaluation audit and guest experience evaluation.
• Assist operations team on initiatives that drive guest satisfaction and business performance in key areas.
• Lead the implementation of IHG new quality tools and initiatives.
BRAND • Facilitate branded training focused on elevating the delivery of luxury service and the unique brand experience.
• Educate colleagues on the brand standards and ensure departmental training related to standards are taking place.
• Collaborate with brand team and corporate L&D teams to enhance the brand program for effective delivery on-property.
• Ensure compliance with new or updated brand standards on a bi-annual basis
Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Cluster Learning Potential: Insight & Career Growth Guide
Real-time Cluster Learning Jobs Trends in , Saudi Arabia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Cluster Learning in , Saudi Arabia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 112 jobs in Saudi Arabia and 0 jobs in . This comprehensive analysis highlights market share and opportunities for professionals in Cluster Learning roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! IHG is currently hiring and seeking a Cluster Learning & Quality Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Cluster Learning & Quality Manager Jobs .
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IHG adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Cluster Learning & Quality Manager Jobs Saudi Arabia varies, but the pay scale is rated "Standard" in . Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Cluster Learning & Quality Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Cluster Learning & Quality Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Cluster Learning & Quality Manager interview at IHG, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IHG's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Cluster Learning & Quality Manager is easy with Saudi Arabia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!