Job Description
Job Summary/Objective
As a CRM
Administrator at Alnafitha IT, this role will manage system
architecture, ensure robust data governance, and drive CRM-based
automation that supports enterprise-level sales, marketing, and
customer success operations.
In partnership with leadership
across revenue-generating teams, it will translate business
objectives into scalable CRM configurations, provide advanced
insights through dashboards, and champion system adoption and
compliance across the organization.
Your role is
pivotal in enabling high-quality customer data, smooth revenue
operations integration, and accurate analytics that drive
data-driven decision-making and business growth.
Key Responsibilities
CRM System
Strategy & Configuration
Design and
manage advanced CRM architecture including custom objects,
enterprise workflows, validation logic, role-based
permissions and multi-region access controls to optimize the
CRM for evolving enterprise processes and ensure a scalable
and secure operational environment
Data
Governance & Integrity
Define and
enforce data standards, conduct regular audits of data
quality, de-duplicate records, enrich using third-party
tools (ZoomInfo, Clearbit), and maintain system data to
support accurate reporting, segmentation, account-based
marketing, predictive modeling, and regulatory compliance
Automation
& Lead Lifecycle Optimization
Build
end-to-end automated workflows for lead capture, routing,
deal creation, onboarding, and renewal triggers to reduce
manual intervention, accelerate pipeline velocity, and
ensure consistent, compliant workflows across teams
Insightful
Reporting & Dashboarding
Develop and
maintain executive dashboards, multi-touch attribution
reports, funnel performance, and lifecycle velocity insights
using Power BI, Tableau, or CRM-native tools to provide
real-time visibility into pipeline health, revenue drivers,
and strategic performance to senior stakeholders
System
Integration & Vendor Management
Ensure
seamless integration between CRM and ERP, marketing
automation, customer success tools, billing systems, and
support platforms; manage third-party vendors for support/upgrades
Cross-Functional Leadership
& Stakeholder Alignment
Partner with
Sales, Marketing, Customer Success, and IT leadership to
define CRM requirements, align on use cases, and coordinate
implementation timelines to enable seamless workflows, avoid
silos, and ensure CRM infrastructure drives business-case
alignment across departments
Change
Management & Continuous Improvement
Monitor CRM
performance, collect user feedback, identify areas for
process or system improvements, and lead enhancement
projects to evolve CRM capabilities in line with business
growth and ensure continued relevance and usability
Requirements
Qualifications
Education:
Bachelor’s or Master’s degree in Business Administration, IT
Systems, Data Analytics, or related field; CRM
certifications mandatory
Experience:
6–10 years in CRM administration or operations, preferably
with Zoho CRM
Proficient in
CRM configuration, custom objects, system integrations,
validation rules, role-based security, and workflow automation
Expert in data
modeling, reporting tools (Power BI, Tableau), dashboard
creation, data enrichment, and CRM-based analytics
Experience
with integration to ERP, marketing automation (, Pardot,
HubSpot), customer success platforms, data enrichment tools,
and business intelligence
Proven
capability to mentor junior admins, document governance
frameworks, and drive user adoption at scale
Strong working
knowledge of GDPR, CCPA, and local data protection laws;
experience conducting compliance reviews
Strategic
mindset, high collaboration ability across departments,
exceptional problem-solving, attention to detail, and
performance-driven approach
EQUAL
EMPLOYMENT OPPORTUNITY COMMISSION
:
Alnafitha IT is an
Equal Opportunity Employer and does not discriminate based on
race, color, creed, national origin, ancestry, religion, age,
citizenship, sex, marital or veteran status, disability or
handicap, sexual orientation or any other basis prohibited by
applicable law.
Alnafitha IT also takes affirmative action to
employ, and advance in employment, qualified women, minorities
and diversity representations.
Alnafitha IT also makes
reasonable accommodations for qualified individuals with
disabilities, in accordance with the Saudi and Egyptian
employment laws
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