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Urgent! Customer Care Agent Job Opening In Jeddah – Now Hiring KONE



Job description

We are looking for an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office.

This role serves as the main point of contact for external customers and specializes in callouts, inbound customer queries, and outbound customer calls.

In addition, the agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.

Callout handling:

  • Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations, outbound calls and technician calls.

  • Callouts – from customer call to dispatch and closing the case.

  • Accountable to identify safety situations and manage them by giving the adequate safety instructions as described in the global safety procedures.

    Customer Care Agent shows empathy, is aware about customer feeling in such situation and provides adequate safety advice to calm the passenger.

  •  Accountable to support supervisors in following up open callouts and make sure that technicians back-report open jobs.

    Specific reports on open jobs are available on Supervisor reports.

  •  Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance.

    If the KONE responsible person is not immediately found, the agent is accountable to pass the message of the customer to the responsible person, and to ensure the responsible person will contact the customer back.

  • Inbound:

  • Receive and resolve queries and complaints.

  • Follow up internally if necessary.

  • Communicate resolution to customer.

  • Identify possible leads from customer cases coming e.g. through web and assign those to the sales organization.

  • Outbound call handling:

  • Conduct transactional surveys after a callout or project (e.g. customer satisfaction survey).

  • Support local marketing in different customer contacting initiatives such as campaigns, etc.

  • Nurse core 3 VA clients (annual contacting).

  • 24/7 Service Monitoring & Operational Support:

  • Monitor and manage 24/7 customer service operations, ensuring availability and responsiveness across all shifts.

  • Support the operations team with:

  • Report preparation and data tracking.

  • KFM (KONE Field Mobility) application.

  • Intune installation and access support.

  • Other relevant KONE digital tools and applications as needed.

  • Bachelor or Diploma Degree holder.

  • Minimum two years of customer service experience.

  • Excellent communication, customer management, and IT skills.

  • Stress tolerant and detailed focus.

  • Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.

  • Fluency in English and Arabic is a must.
     

  • Great dynamic team promoting a collaborative environment.

  • Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

  • Comprehensive learning and development programs covering a wide range of professional skills.

  • Engaging job with position description and clear targets.

  • Regular feedback through performance discussions.

  • Opportunities for individual development.

  • Mentoring and coaching programs.

  • Flexibility, trust and respect.

  • Value-based culture, behaviors and ethics.

  • Sustainability and innovation.

  • Working for a successful organization.

  • Read more on


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Customer Care Potential: Insight & Career Growth Guide


    • Real-time Customer Care Jobs Trends in Jeddah, Saudi Arabia (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Care in Jeddah, Saudi Arabia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 214 jobs in Saudi Arabia and 24 jobs in Jeddah. This comprehensive analysis highlights market share and opportunities for professionals in Customer Care roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Care Agent Job?

      Great news! is currently hiring and seeking a Customer Care Agent to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at KONE adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Saudi Arabia laws and regulations
    • What Is the Average Salary Range for Customer Care Agent Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Jeddah. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Customer Care Agent?

      Key qualifications for Customer Care Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Customer Care Agent?

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    • Interview Tips for Customer Care Agent Job Success
      KONE interview tips for Customer Care Agent

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the KONE's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Care Agent interview at KONE, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the KONE's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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