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Urgent! Customer Experience Specialist - remote Job Opening In Duba – Now Hiring Sowelo Consulting sp. z o.o.
Are you passionate about customer journey?
If so, we have a remarkable opportunity for you!
Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology.
This role is all about being the go-to person for ensuring an exceptional client experience, every single day.
You’ll monitor all platforms, chatbots, and onboarding processes to spot delays, address client concerns, and track who’s excelling (and who isn’t).
Your mission?
Keep clients happy by prioritizing the features they need most and identifying areas of improvement.
Every day, you’ll report on bugs, issues, and challenges that need fixing, while working to create smooth, simple, and hassle-free interactions for clients.
From pinpointing UI glitches to tackling usability problems, you’ll play a key role in enhancing the overall client journey.
The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines.
Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction What your responsibilities will include: Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time.
Bring teams together!
Collaborate across compliance, legal, finance, sales, and customer support to ensure everyone is aligned and communicating effectively.
Keep things running smoothly by auditing customer-facing platforms, spotting potential issues, and resolving them before they impact the user experience.
Build customer feedback loops and use data-driven insights to refine strategies and improve product offerings.
Be the voice of the customer—advocate for their needs, influence strategic decisions, and help foster a culture that prioritizes client satisfaction.
Stay on top of success metrics like CSAT and NPS, keeping a close eye on what’s working and what needs improvement.
Work closely with IT teams to enhance UI/UX and implement features according to customers needs.
Qualifications: At least 3-4 years experiencein similar role Experience with digital retail products Deep expertise in designing and optimizing customer journeys for leading SaaS, digital entertainment, fintech, and high-growth platforms like Netflix, Spotify, Revolut, Robinhood, Stripe, and Salesforce.
A proven history of championing customer advocacy, driving complex, cross-department initiatives to deliver impactful results.
Advanced skills in Salesforce and customer analytics, turning data into actionable insights that enhance the customer experience.
Preferred Qualifications: Excellent analytical, organizational, and communication skills High attention to detail and ability to work independently Joining us means you'll enjoy: A vibrant and innovative work culture encouraging creativity and teamwork.
Vast opportunities for professional advancement and skill enhancement.
Flexible work arrangements and the potential for international work exposure.
permanent contract or B2B contract Sounds interesting?
Send us your CV by applying to this page!
The provision of personal data by you is fully voluntary and the basis for their processing is your consent.
We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data" .
There you will find how your Personal Data is being processed and what your rights are in connection to this.
The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered seat in Cracow (Limited Partnership) registered in National Court Register (KRS) under no.
Sowelo Consulting sp.
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Unlock Your Customer Experience Potential: Insight & Career Growth Guide
Real-time Customer Experience Jobs Trends in Duba, Saudi Arabia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Experience in Duba, Saudi Arabia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 167 jobs in Saudi Arabia and 1 jobs in Duba. This comprehensive analysis highlights market share and opportunities for professionals in Customer Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sowelo Consulting sp. z o.o. is currently hiring and seeking a Customer Experience Specialist remote to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Experience Specialist remote Jobs Duba.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sowelo Consulting sp. z o.o. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Experience Specialist remote Jobs Saudi Arabia varies, but the pay scale is rated "Standard" in Duba. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Experience Specialist remote typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Experience Specialist remote, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Experience Specialist remote interview at Sowelo Consulting sp. z o.o., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sowelo Consulting sp. z o.o.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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