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Urgent! Customer Service Agent Job Opening In Riyadh – Now Hiring DSV
Time Type:
Full TimePosition: Customer Service Agent
Location: Saudi Arabia, Riyadh
Role Summary:
As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.
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Responsibilities:
· Always deliver best in class customer service to all DSV customers.
· Interacts with customers and vendors to Establish DSV SOP’s and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.
· Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
· Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.
· Update the tracking sheet with freight status and send to the customer on daily basis.
· Negotiate rates with Carriers and update the Export Rate sheet in share point.
· Create jobs in CW1 for all export shipments.
· Quote Agent & Customers for all export inquiries.
· Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.
· Provides regular update to the Line Manager.
· Any other related duties/projects assigned by the supervisor from time to time to meet the business needs.
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Educational Qualifications & Certifications:
· Bachelor's degree
· 5 years of Freight operations experience.
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Competencies:
· Excellent spoken, and written communication skills.
· Ability to prioritize tasks, multitask, and problem-solving skills.
· Ability to act with integrity, professionalism, and confidentiality.
· Proficient with Microsoft Office Suite or related software.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth.
Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals.
We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA.
We don’t just work – we aim to shape the future of logistics.
This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Riyadh, Saudi Arabia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Riyadh, Saudi Arabia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 319 jobs in Saudi Arabia and 177 jobs in Riyadh. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! DSV is currently hiring and seeking a Customer Service Agent to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Agent Jobs Riyadh.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DSV adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Agent Jobs Saudi Arabia varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Agent interview at DSV, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DSV's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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