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Saudi Arabia Jobs Expertini

Customer Service Agent Job Opening In Riyadh – Now Hiring DSV


Job description

Time Type:

Full Time

Position: Customer Service Agent


Location: Saudi Arabia, Riyadh

Role Summary:


As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.


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Responsibilities:


· Always deliver best in class customer service to all DSV customers.


· Interacts with customers and vendors to Establish DSV SOP’s and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.


· Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.


· Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.


· Update the tracking sheet with freight status and send to the customer on daily basis.


· Negotiate rates with Carriers and update the Export Rate sheet in share point.


· Create jobs in CW1 for all export shipments.


· Quote Agent & Customers for all export inquiries.


· Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.


· Provides regular update to the Line Manager.


· Any other related duties/projects assigned by the supervisor from time to time to meet the business needs.


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Educational Qualifications & Certifications:


· Bachelor's degree


· 5 years of Freight operations experience.


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Competencies:


· Excellent spoken, and written communication skills.


· Ability to prioritize tasks, multitask, and problem-solving skills.


· Ability to act with integrity, professionalism, and confidentiality.


· Proficient with Microsoft Office Suite or related software.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth.

Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals.

We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA.

We don’t just work – we aim to shape the future of logistics.

This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.

We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.

If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here.

Go anywhere

Visit and follow us on and .

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Riyadh, Saudi Arabia, highlighting market share and opportunities for professionals in Customer Service roles.

265 Jobs in Saudi Arabia
265
136 Jobs in Riyadh
136
Download Customer Service Jobs Trends in Riyadh and Saudi Arabia

Are You Looking for Customer Service Agent Job?

Great news! is currently hiring and seeking a Customer Service Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DSV adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Saudi Arabia laws and regulations

What Is the Average Salary Range for Customer Service Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Agent?

Key qualifications for Customer Service Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Agent?

To improve your chances of getting hired for Customer Service Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Agent Job Success

DSV interview tips for Customer Service Agent

Here are some tips to help you prepare for and ace your Customer Service Agent job interview:

Before the Interview:

Research: Learn about the DSV's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Agent interview at DSV, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DSV's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Agent Positions

Setting up job alerts for Customer Service Agent is easy with Saudi Arabia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!