Urgent! Delivery Station Liasion, DSL Job Opening In Mecca – Now Hiring Afaq Q Tech General Trading - G11
At Amazon, our mission is to be Earth’s most customer-centric company.
To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
We’re making history and the good news is that we’ve only just begun.
At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.
The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
Key job responsibilities
As a Delivery Station Customer Service Agent, you will be responsible for:
•Communicating with customers directly on the telephone.
• Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.
• Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.
• Providing exceptional attention to detail on every case and issue.
• Proactively finding solutions to problems with limited guidance.
• Establishing and cementing strong collaborative working relationships with multiple workgroups within station.
Through face-to-face communication and virtual correspondence.
• Communicating effectively with senior leadership to highlight barriers and form solutions.
• Working confidently at pace with multiple online platforms and tech systems.
• Working in a fast-paced environment, within a restricted time frame.
• Working a Full-Time (40+ hours per week) schedule
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates.
As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery.
Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.
Within the logistics station, the DSL team are the only team who can connect to the customer directly.
You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.
About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team.
We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness.
Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.
We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt.
We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.
BASIC QUALIFICATIONS
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech companyPREFERRED QUALIFICATIONS
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions✨ Smart • Intelligent • Private • Secure
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Unlock Your Delivery Station Potential: Insight & Career Growth Guide
Real-time Delivery Station Jobs Trends in Mecca, Saudi Arabia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Delivery Station in Mecca, Saudi Arabia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 123 jobs in Saudi Arabia and 6 jobs in Mecca. This comprehensive analysis highlights market share and opportunities for professionals in Delivery Station roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Afaq Q Tech General Trading - G11 is currently hiring and seeking a Delivery Station Liasion, DSL to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Afaq Q Tech General Trading - G11 adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Delivery Station Liasion, DSL Jobs Saudi Arabia varies, but the pay scale is rated "Standard" in Mecca. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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Before the Interview:To prepare for your Delivery Station Liasion, DSL interview at Afaq Q Tech General Trading - G11, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Afaq Q Tech General Trading - G11's products or services and be prepared to discuss how you can contribute to their success.
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