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Designated Support Engineer Job Opening In remote saudi arabia – Now Hiring Trellix


Job description

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Designated Support Engineer

ID: JR0035434

Remote Saudi Arabia

Designated Support Engineer


About Trellix:


Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations.

Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap.

We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work.

More at .

Designated Support Engineers (DSE) play a critical role in the Trellix Customer Success organization, bringing advanced technical expertise, problem-solving abilities, account management, and customer interaction skills.


In this senior role, you will:


Support a small set of business-critical customers, serving as their first point of contact for technical support issues and leading escalation responses.
Build and maintain strong relationships with customers, acting as their advocate within Trellix.
Have wide discretion to act in the best interest of your customers, orchestrating assistance from Trellix teams, including Technical Support, Professional Services, Sales, and Engineering.
Provide proactive guidance, encourage product adoption, and assist with deploying new product releases.
Manage internal and customer communications related to service requests, product inquiries, defects, and customer project plans.
Collaborate with support management to ensure high-quality service delivery, conduct regular reviews of industry threat assessments, and gather feedback on product capabilities and quality.
Mentor members of the Technical Support team, helping them develop their technical expertise and customer interaction skills.


What You Will Bring:


  • 5+ years of relevant experience in Customer Support, Customer Success, Solutions Engineer or a similar role.




  • Eligibility to work in Saudi Arabia.




  • Experience with Trellix products such as HX, ENS, EPO, DLP, NX, or IPS would be beneficial but not essential.




  • Strong knowledge of security as it relates to network and/or endpoint protection.




  • Experience with Linux and Windows deployment and troubleshooting.




  • Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and internal teams.
    Self-motivated, proactive, well-organized, and detail-oriented, with a strong sense of urgency and a customer-first mindset.


  • Company Benefits and Perks:

    We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities.

    We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day.

    We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.


  • Retirement Plans




  • Medical, Dental and Vision Coverage




  • Paid Time Off




  • Paid Parental Leave




  • Support for Community Involvement


  • We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

    We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities.

    We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day.

    We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.


  • Retirement Plans




  • Medical, Dental and Vision Coverage




  • Paid Time Off




  • Paid Parental Leave




  • Support for Community Involvement


  • We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Designated Support Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trellix adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Saudi Arabia laws and regulations

    What Is the Average Salary Range for Designated Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in remote saudi arabia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Designated Support Engineer?

    Key qualifications for Designated Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Designated Support Engineer Job Success

    Trellix interview tips for Designated Support Engineer

    Here are some tips to help you prepare for and ace your Designated Support Engineer job interview:

    Before the Interview:

    Research: Learn about the Trellix's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Final Thought:

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    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Trellix's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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