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Digital Technology End User Support Specialist Job Opening In Al Jubail – Now Hiring Baker Hughes


Job description

Are you experienced in IT Operations?

Are you passionate about Incident & Problem Management?

Join our Digital Technology team!

Partner with the best

As End User Support Specialist, you will be responsible for providing end users with second-level technical support (L2).

This requires an in-depth understanding of business processes and IT industry trends, as well as the ability to demonstrate technical proficiency in the relevant functional area.

As a Digital Technology End User Support Specialist, you will be responsible for:

  • Proficient in using ServiceNow for logging, tracking, and resolving IT incidents and service requests.
  • Experienced in incident lifecycle management, including categorization, prioritization, escalation, and closure.
  • Skilled in maintaining SLA compliance, ensuring timely resolution and communication with end-users.
  • Familiar with knowledge base usage, ticket documentation, and generating incident reports for trend analysis.
  • Being an escalation point for non-solved requirements or issues.

    Monitor request handling and escalation policies for end-user computing support.
  • Collaborating closely with local DT EUS manager to inform DT budget needs and evaluate operational costs, service improvements, customer / client engagements and feedback.
  • Executing PC replacement plans and assisting in financial models and budget projections.
  • Leading the evaluation, purchasing, deployment, inventory, lifecycle, and replacement of end-user technology equipment.
  • Supporting DT projects, maintaining project documentation, including status updates.
  • Facilitating communication between stakeholders, team members and project managers.
  • Building and maintaining effective working relationships, ensuring resources and technical needs are understood and planned.
  • Experienced IT Infrastructure professional with a strong background in systems administration, network support, and cloud-based solutions to ensure robust, secure, and scalable IT operations.
  • To be successful in this role, you will have:

  • A bachelor’s degree from an accredited university or college (bachelor’s in science or engineering is preferred)
  • 3-5 years of experience IT operations.
  • Experience in Windows, macOS Support
  • Experience in Hardware Troubleshooting & Repair
  • Experience in Active Directory, Group Policy, Azure AD
  • Experience in Office 365, Exchange Online, Teams
  • Experience in Network Support (TCP/IP, DNS, DHCP)
  • Experience in Remote Support Tools (SCCM, Intune, TeamViewer)
  • Experience in IT Asset & Inventory Management & Ticketing Systems (ServiceNow)
  • Experience in Endpoint Security & Patch Management.
  • Work in a way that works for you

    We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

    In this role, we can offer the following flexible working patterns:

    · Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

    Working with us

    Our people are at the heart of what we do at Baker Hughes.

    We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work.

    We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

    Working for you

    Our inventions have revolutionized energy for over a century.

    But to keep going forward tomorrow, we know we have to push the boundaries today.

    We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input.

    Join us, and you can expect:

    · Contemporary work-life balance policies and wellbeing activities

    · Comprehensive private medical care options

    · Safety net of life insurance and disability programs

    · Tailored financial programs

    · Additional elected or voluntary benefits

    #LI_Onsite

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Digital Technology Potential: Insight & Career Growth Guide


    Real-time Digital Technology Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Digital Technology in Al Jubail, Saudi Arabia, highlighting market share and opportunities for professionals in Digital Technology roles.

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    Are You Looking for Digital Technology End User Support Specialist Job?

    Great news! is currently hiring and seeking a Digital Technology End User Support Specialist to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Baker Hughes adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Saudi Arabia laws and regulations

    What Is the Average Salary Range for Digital Technology End User Support Specialist Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Al Jubail. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Interview Tips for Digital Technology End User Support Specialist Job Success

    Baker Hughes interview tips for Digital Technology End User Support Specialist

    Here are some tips to help you prepare for and ace your Digital Technology End User Support Specialist job interview:

    Before the Interview:

    Research: Learn about the Baker Hughes's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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