• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Saudi Arabia Jobs Expertini

Director of IT Operations Job Opening In Riyadh – Now Hiring Delivery Hero


Job description

Job Description

We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens.

This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.

Key Responsibilities:

  • Leadership & Team Management: Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions.

    Ensure alignment with HungerStation’s objectives and foster a culture of continuous improvement.
  • Infrastructure & IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.
  • Helpdesk & Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
  • Security & Access Management: Implement and manage IT security policies, access control, and compliance with industry standards.

    Collaborate with the security team to ensure system protection and incident response.
  • Call Center Solutions: Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.
  • Vendor & Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
  • Budgeting & Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.
  • Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
  • 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
  • Proven expertise in managing IT operations across multiple locations and departments
  • Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
  • Experience with call center solutions and cloud-based infrastructure is a plus.
  • Excellent leadership, communication, and problem-solving skills.
  • Strong organizational and project management abilities.
  • Arabic fluency is required
  • Required Skill Profession

    Operations Specialties Managers


    • Job Details

    Related Jobs

    SOFITEL hiring Director of Operations Job in Riyadh, Riyadh Province, Saudi Arabia
    SOFITEL
    Riyadh, Riyadh Province, Saudi Arabia
    KBR hiring Director of Infrastructure Operations Job in Al Khobar, Saudi Arabia, Saudi Arabia
    KBR
    Al Khobar, Saudi Arabia, Saudi Arabia
    KBR hiring Director of Infrastructure Operations Job in Riyadh, Saudi Arabia, Saudi Arabia
    KBR
    Riyadh, Saudi Arabia, Saudi Arabia
    Consulture Search hiring Head of IT Job in Riyadh, Riyadh Province, Saudi Arabia
    Consulture Search
    Riyadh, Riyadh Province, Saudi Arabia
    Supertech Group hiring Operations Director Job in Riyadh, Riyadh Province, Saudi Arabia
    Supertech Group
    Riyadh, Riyadh Province, Saudi Arabia
    LAWAZEM hiring Operations Director Job in Riyadh, Riyadh Province, Saudi Arabia
    LAWAZEM
    Riyadh, Riyadh Province, Saudi Arabia
    Arthur Lawrence hiring Administrative Operations & IT Consultant Job in Riyadh, Riyadh Province, Saudi Arabia
    Arthur Lawrence
    Riyadh, Riyadh Province, Saudi Arabia
    Jet Aviation hiring Director MRO Operations Job in Jeddah, , Saudi Arabia
    Jet Aviation
    Jeddah, , Saudi Arabia
    FAIRMONT hiring Director of Housekeeping Job in Riyadh, Riyadh Province, Saudi Arabia
    FAIRMONT
    Riyadh, Riyadh Province, Saudi Arabia
    Arthur Lawrence hiring Director of Nursing Job in Riyadh, Riyadh Province, Saudi Arabia
    Arthur Lawrence
    Riyadh, Riyadh Province, Saudi Arabia
    Supertech Group hiring Director of Sales Job in Riyadh, Riyadh Province, Saudi Arabia
    Supertech Group
    Riyadh, Riyadh Province, Saudi Arabia
    Hyatt Corporation hiring Director of Sales Job in Riyadh, Riyadh Province, Saudi Arabia
    Hyatt Corporation
    Riyadh, Riyadh Province, Saudi Arabia
    Confidential hiring Director of Sales Job in Al Jazirah, Riyadh Province, Saudi Arabia
    Confidential
    Al Jazirah, Riyadh Province, Saudi Arabia
    Six Senses Southern Dunes - The Red Sea hiring Director of Wellness Job in saudi arabia, saudi arabia, Saudi Arabia
    Six Senses Southern Dunes - The Red Sea
    saudi arabia, saudi arabia, Saudi Arabia
    Accor hiring Director of Housekeeping Job in Riyadh, Riyadh Province, Saudi Arabia
    Accor
    Riyadh, Riyadh Province, Saudi Arabia
    Supertech Group hiring Director of Experience Job in Riyadh, Riyadh Province, Saudi Arabia
    Supertech Group
    Riyadh, Riyadh Province, Saudi Arabia
    FAENA hiring Director of Revenue Job in Al Khobar, Eastern Province, Saudi Arabia
    FAENA
    Al Khobar, Eastern Province, Saudi Arabia
    Hilton hiring Director of Finance Job in Riyadh, Riyadh Province, Saudi Arabia
    Hilton
    Riyadh, Riyadh Province, Saudi Arabia
    SOFITEL hiring Director of Procurement Job in Riyadh, Riyadh Province, Saudi Arabia
    SOFITEL
    Riyadh, Riyadh Province, Saudi Arabia
    FAENA hiring Director of Entertainment Job in Tabuk, Tabuk Province, Saudi Arabia
    FAENA
    Tabuk, Tabuk Province, Saudi Arabia
    Confidential hiring Director of Sales Job in Al Jazirah, Riyadh Province, Saudi Arabia
    Confidential
    Al Jazirah, Riyadh Province, Saudi Arabia
    Hyatt Corporation hiring Director of Engineering Job in Al Khobar, Eastern Province, Saudi Arabia
    Hyatt Corporation
    Al Khobar, Eastern Province, Saudi Arabia
    Supertech Group hiring Director of Strategy Job in Riyadh, Riyadh Province, Saudi Arabia
    Supertech Group
    Riyadh, Riyadh Province, Saudi Arabia
    Rosewood Amaala hiring Director of Housekeeping Job in Saudi Arabia
    Rosewood Amaala
    Saudi Arabia
    COREcruitment hiring DIRECTOR OF ROOMS Job in Saudi Arabia
    COREcruitment
    Saudi Arabia
    Mirai Arabian International Company Limited hiring Director of QA Job in Riyadh, Riyadh Province, Saudi Arabia
    Mirai Arabian International Company Limited
    Riyadh, Riyadh Province, Saudi Arabia
    Hilton hiring Director of Finance Job in Riyadh, , Saudi Arabia
    Hilton
    Riyadh, , Saudi Arabia
    Hyatt hiring Director of Engineering Job in AL KHOBAR, , Saudi Arabia
    Hyatt
    AL KHOBAR, , Saudi Arabia
    Hyatt hiring Director of Sales Job in AL RIYADH, , Saudi Arabia
    Hyatt
    AL RIYADH, , Saudi Arabia
    IHG hiring Director of Marketing Job in , , Saudi Arabia
    IHG
    , , Saudi Arabia
    IHG hiring Director of Engineering Job in , , Saudi Arabia
    IHG
    , , Saudi Arabia

    Unlock Your Director of Potential: Insight & Career Growth Guide


    Real-time Director of Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Director of in Riyadh, Saudi Arabia, highlighting market share and opportunities for professionals in Director of roles.

    620 Jobs in Saudi Arabia
    620
    381 Jobs in Riyadh
    381
    Download Director Of Jobs Trends in Riyadh and Saudi Arabia

    Are You Looking for Director of IT Operations Job?

    Great news! is currently hiring and seeking a Director of IT Operations to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Delivery Hero adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Saudi Arabia laws and regulations

    What Is the Average Salary Range for Director of IT Operations Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Director of IT Operations?

    Key qualifications for Director of IT Operations typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Director of IT Operations?

    To improve your chances of getting hired for Director of IT Operations, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Director of IT Operations Job Success

    Delivery Hero interview tips for Director of IT Operations

    Here are some tips to help you prepare for and ace your Director of IT Operations job interview:

    Before the Interview:

    Research: Learn about the Delivery Hero's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Director of IT Operations interview at Delivery Hero, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Delivery Hero's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Director of IT Operations Positions

    Setting up job alerts for Director of IT Operations is easy with Saudi Arabia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!