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E- Commerce Operations Manager Job Opening In Al Khobar – Now Hiring Black & Grey HR


Job description

Black & Grey HR is recruiting for a leading retail group in the KSA.

Our client is looking to hire an E-commerce Operations Manager who will be responsible for managing and optimizing e-commerce operations, quick commerce, and last-mile development.

This pivotal role will focus on streamlining in-store and partner-based e-commerce processes, implementing efficient SOPs, and scaling online grocery delivery and click & collect services.

The Manager will drive the Q-commerce strategy by expanding into key markets, onboarding and collaborating with partners, and ensuring exceptional delivery speed and customer satisfaction.

Additionally, the role will support the design and execution of scalable last-mile solutions that balance speed, cost, and customer expectations while strengthening relationships with logistics providers and internal stakeholders to improve KPIs and enhance the overall customer experience.

Key Responsibilities:
Operational Development
- Collaborate with the field team and operations team to manage and optimize e-commerce operations within stores and across strategic retail partners.
- Develop and implement standard operating procedures (SOPs) that ensure efficient picking, packing, and order fulfilment processes.
- Lead the scaling of online grocery delivery and click and collect services, ensuring seamless coordination between store operations, technology, and customer service.

Quick Commerce Expansion
- Drive the development of the quick commerce (Q-commerce) strategy and oversee its rollout in key markets.
- Identify and onboard new Q-commerce partners; work closely with existing ones to optimize infrastructure, technology, and service delivery.
- Monitor performance and customer satisfaction to ensure best-in-class delivery speed and experience.

Last Mile Development
- Design and implement scalable last-mile solutions that balance speed, cost, and customer expectations.
- Work cross-functionally to enhance delivery tracking, order accuracy, and real-time communication with customers.
- Build strategic relationships with last-mile logistics providers and internal stakeholders to improve delivery KPIs.

Requirements

- A minimum of 5 Years of experience in e-commerce operations, logistics, or last-mile delivery, preferably in grocery or retail sectors.
- Understanding of the Middle East market and consumer behavior in the region.
- Proven ability to manage partner relationships, field operations, and cross-functional teams.
- Data-driven with excellent problem-solving and analytical skills.
- Strong leadership, communication, and project management skills.
- Fluent in English; Arabic proficiency is a strong advantage.




Benefits

Attractive Salary + Benefits


Required Skill Profession

Top Executives


  • Job Details

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Unlock Your E Commerce Potential: Insight & Career Growth Guide


Real-time E Commerce Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for E Commerce in Al Khobar, Saudi Arabia, highlighting market share and opportunities for professionals in E Commerce roles.

26 Jobs in Saudi Arabia
26
5 Jobs in Al Khobar
5
Download E Commerce Jobs Trends in Al Khobar and Saudi Arabia

Are You Looking for E Commerce Operations Manager Job?

Great news! is currently hiring and seeking a E Commerce Operations Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Black & Grey HR adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Saudi Arabia laws and regulations

What Is the Average Salary Range for E Commerce Operations Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Al Khobar. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for E Commerce Operations Manager typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Black & Grey HR interview tips for E  Commerce Operations Manager

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Other Openings

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