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Urgent! Field Engineer Job Opening In Saudi Arabia, Saudi Arabia – Now Hiring Oracle

Field Engineer



Job description

  • Brief Description
  • Responsible for effective delivery of technical support and installations.

    This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter.

    Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements.

    Provide 24x7 site coverage for Oracle OCI datacenter sites.

  • About the candidate:
    Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
    Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)
    Experience with data center M&E equipment
    Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
    Experience working in a “mission critical operations” environment
    The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately and may require working in cramped spaces or elevated locations.
    Ability to speak confidently and to communicate clearly in a virtual environment
    Strong adherence to processes and be a Process Champion
    Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
    Experience providing client-facing, direct customer support and service.
    Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
    Highly service-oriented, reliable, responsible, self-motivated
    Good English command 

  • Required Data Center experience:


    Basic knowledge of data center design, including electrical and cooling plant & operation
    Basic knowledge of airflow management (hot aisle, cold aisle, containment
    Rack, stack equipment including commissioning of new racks
    Strong structured cabling skills on fiber & copper (.

    looming, term & test)



    Required systems & hardware expertise:
    Systems administration (Linux and/or Windows Servers)
    Hardware repair, diagnosis & break / fix
    Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
    IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
    Base Operating System Installs and configuration
    Core OS Services: SSH, Telnet, DHCP etc.


  • Role Responsibilities and Requirements:
  • Act HW as support expert liaison to other technical teams & non-technical teams (.

    networking, compute, compliance, business operations)
    Understand internal customer problems and provide technical solutions in a timely manner
    Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware
    System board level repair and fault diagnosis to SLAs
    Planning and commissioning new rack positions
    Involvement with the design and commissioning of new whitespaces
    Structured cabling installation is a significant part of this position
    Keep up with the latest technologies and apply them appropriately
    Adherence to defined Health & Safety processes at all times
    Working as part of a multi-disciplinary team without friction
    Additional on premise work at customer locations maybe required 

  • Required Skills
  • Customer Service, Good Communication Skills, IT infrastructure, Linux Server, Hardware Technical Support, Troubleshooting


    Career Level - IC3


    Required Skill Profession

    Engineers



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      Unlock Your Field Engineer Potential: Insight & Career Growth Guide


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