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Saudi Arabia Jobs Expertini

Help Desk Technician Job Opening In Riyadh – Now Hiring Abacus Technology Corporation


Job description

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the .

military in the Kingdom of Saudi Arabia (KSA).

This is a full-time OCONUS position.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.

  • Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
  • Create trouble tickets in the appropriate incident and request system (., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
  • Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.

  • Monitor and resolve issues to completion using the ticketing tracking systems.

  • Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
  • Follow-up and/or update the customer with status information, when applicable.
  • Resolve and close trouble tickets.
  • Qualifications

    2-3 years’ IT experience in a help desk or technical support role.

    Bachelor’s degree in a related field.

    Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification.

    Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis.

    In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration.

    2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware.

    Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool.

    Basic knowledge of TCP/IP, WINS, and DNS.

    Experience with VTC setup and configuration is a plus.

    Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

    Applicants selected will be subject to a .

    government security investigation and must meet eligibility requirements for access to classified information.

    EOE/M/F/Vet/Disabled

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


    Real-time Help Desk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Riyadh, Saudi Arabia, highlighting market share and opportunities for professionals in Help Desk roles.

    24 Jobs in Saudi Arabia
    24
    13 Jobs in Riyadh
    13
    Download Help Desk Jobs Trends in Riyadh and Saudi Arabia

    Are You Looking for Help Desk Technician Job?

    Great news! is currently hiring and seeking a Help Desk Technician to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Abacus Technology Corporation adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Saudi Arabia laws and regulations

    What Is the Average Salary Range for Help Desk Technician Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Help Desk Technician?

    Key qualifications for Help Desk Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Help Desk Technician Job Success

    Abacus Technology Corporation interview tips for Help Desk Technician

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    Before the Interview:

    Research: Learn about the Abacus Technology Corporation's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    During the Interview:

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    Final Thought:

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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