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Urgent! ICQA Escalation Specialist Job Opening In Jeddah – Now Hiring Afaq - Warehouse Branch
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online.
Operations is at the heart of Amazon customer experience.
Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
Whatever our customers want, we will find the means to deliver it.
With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.
Role: Tier III - Escalation Specialist role in ICQA
The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist.
The Escalation Specialist reports into the local ICQA organization and is a key link between FC’s and the Customer Service.
He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects.
Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution.
He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
Responsibilities
- Act as the link between Customer Service and the ICQA and Operations team
- Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
- Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
- Perform Concession researches, analysis and escalations
- Conduct special research and deep dives, identify trends and generate reports that drive actions
- Support other Escalation Specialists as required
- Assist in ensuring successful area performance by analysis and reporting on business performance
- Research free replacements daily and provide detailed analysis of the errors
- Apply Amazon policies and guidelines related to ES role and general processes
- Support and work in the department as required
- Fully understands workflow and daily production goals
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online.
Operations is at the heart of Amazon customer experience.
Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
Whatever our customers want, we will find the means to deliver it.
With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.
Role: Tier III - Escalation Specialist role in ICQA
The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist.
The Escalation Specialist reports into the local ICQA organization and is a key link between FC’s and the Customer Service.
He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects.
Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution.
He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
Responsibilities
- Act as the link between Customer Service and the ICQA and Operations team
- Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
- Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
- Perform Concession researches, analysis and escalations
- Conduct special research and deep dives, identify trends and generate reports that drive actions
- Support other Escalation Specialists as required
- Assist in ensuring successful area performance by analysis and reporting on business performance
- Research free replacements daily and provide detailed analysis of the errors
- Apply Amazon policies and guidelines related to ES role and general processes
- Support and work in the department as required
- Fully understands workflow and daily production goals
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experiencePREFERRED QUALIFICATIONS
- Expert in Microsoft Excel, VBA, SQL, and other databases✨ Smart • Intelligent • Private • Secure
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Unlock Your ICQA Escalation Potential: Insight & Career Growth Guide
Real-time ICQA Escalation Jobs Trends in Jeddah, Saudi Arabia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for ICQA Escalation in Jeddah, Saudi Arabia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12 jobs in Saudi Arabia and 12 jobs in Jeddah. This comprehensive analysis highlights market share and opportunities for professionals in ICQA Escalation roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Afaq - Warehouse Branch is currently hiring and seeking a ICQA Escalation Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: ICQA Escalation Specialist Jobs Jeddah.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Afaq - Warehouse Branch adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a ICQA Escalation Specialist Jobs Saudi Arabia varies, but the pay scale is rated "Standard" in Jeddah. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for ICQA Escalation Specialist typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for ICQA Escalation Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your ICQA Escalation Specialist interview at Afaq - Warehouse Branch, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Afaq - Warehouse Branch's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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