Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: IT Global Service Center Representative – Service Desk.
Saudi Arabia Jobs Expertini

Urgent! IT Global Service Center Representative – Service Desk Job Opening In Al-Zahra'a – Now Hiring SBM

IT Global Service Center Representative – Service Desk



Job description

Location:

Saudi Arabia
Education: Bachelor’s degree in Information Technology, Computer Science, or related field

Experience: 1–5 years (Service Desk or IT support experience; leadership experience preferred)

Monthly Salary Package: 8,000 SAR

Qualifications:


  • Proven experience in IT Service Desk or first-line support environment

  • Strong knowledge of IT domains: Computing, Conferencing, ERP, Applications, Telephony, Information Management, and Mobility

  • Familiarity with IT ticketing systems (SSRS, BMC Remedy)

  • Very good command of English and Arabic

  • Excellent interpersonal, verbal, and written communication skills

  • Knowledge of ITIL and Service Desk operational best practices

  • Leadership experience in a Service Desk environment (preferred)

  • Ability to work under pressure and resolve issues efficiently
  • Language Requirements: English & Arabic


    Responsibilities:

  • Perform daily, weekly, monthly, and yearly Service Desk operational tasks

  • Act as first-line support for all IT domains and resolve customer issues reported via calls, emails, or ticketing system

  • Troubleshoot, communicate with customers, and escalate cases to 2nd line support as necessary

  • Apply predefined 1st level fixes according to IT cookbooks

  • Serve as IT contact for general inquiries related to IT systems

  • Resolve VIP user issues following process and procedures

  • Update and create work instructions, fixes, and troubleshooting guides

  • Handle IT interruption processes (emergency, planned, and unplanned) and critical global processes

  • Follow up on escalations and participate in global escalation procedures

  • Engage with the Global Service Desk Operation Excellence team for service transitioning, departmental projects, and major IT initiatives

  • Complete all required training and pass annual assessments

  • Maintain and improve service delivery quality standards

  • Fulfill issues/services promptly to avoid unnecessary escalations while adhering to OLA
  • Work Pattern: In person

    Interview: Remote


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your IT Global Potential: Insight & Career Growth Guide


    • Real-time IT Global Jobs Trends in Al-Zahra'a, Saudi Arabia (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Global in Al-Zahra'a, Saudi Arabia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 130 jobs in Saudi Arabia and 8 jobs in Al-Zahra'a. This comprehensive analysis highlights market share and opportunities for professionals in IT Global roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for IT Global Service Center Representative – Service Desk Job?

      Great news! is currently hiring and seeking a IT Global Service Center Representative – Service Desk to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SBM adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Saudi Arabia laws and regulations
    • What Is the Average Salary Range for IT Global Service Center Representative – Service Desk Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Al-Zahra'a. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for IT Global Service Center Representative – Service Desk?

      Key qualifications for IT Global Service Center Representative – Service Desk typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for IT Global Service Center Representative – Service Desk?

      To improve your chances of getting hired for IT Global Service Center Representative – Service Desk, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for IT Global Service Center Representative – Service Desk Job Success
      SBM interview tips for IT Global Service Center Representative – Service Desk

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the SBM's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your IT Global Service Center Representative – Service Desk interview at SBM, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SBM's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for IT Global Service Center Representative – Service Desk Positions

      Setting up job alerts for IT Global Service Center Representative – Service Desk is easy with Saudi Arabia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!