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Urgent! IT Governance & Process Consultant Job Opening In Riyadh – Now Hiring Alnafitha IT

IT Governance & Process Consultant



Job description

Job Description

Scope of Work:

    • Analysis, Development and Enhancement IT business processes, SLAs, policies, and procedures after necessary assessments.
    • Review and drive IT Governance process and SLAs development, enhancement, and process management activities.
    • Develop the practices, knowledge, and awareness and to plan for IT Governance processes implementation and SLAs and automate where feasible.
    • Perform and drive IT process management, governance, and excellence activities as per customer requirements, and relevant global standards and best practices.
    • Develop, design, and enhance reports, templates & dashboards, and Technology governance monitoring e.g., Governance-related SLAs and Processes' KPIs tracking and reporting.
    • Coordinate the collection of data and provide analysis of information and recommendations for process optimization and improvements.
    • Any other tasks or requirements related to business processes relevant to IT functions to ensure proper governance models.


Requirements

Education & Certification

  • Bachelor’s degree in Information Technology, Computer Science.

  • Relevant certifications such as ITIL, COBIT, ISO/IEC 20000, or CISA.

  • Project Management certification (e.g., PMP, PRINCE2) is a plus.

Experience

  • 7–10+ years of experience in IT Governance, Process Management, or IT Service Management.

  • Proven track record in developing and enhancing IT business processes, SLAs, and policies.

  • Hands-on experience with ITSM frameworks (ITIL/COBIT) and process automation.

  • Experience in KPI tracking, reporting, and dashboard development.

  • Familiarity with global standards and best practices in IT governance and compliance.

Technical Skills

  • Strong knowledge of IT Governance frameworks (COBIT, ITIL, ISO standards).

  • Experience with ITSM tools (e.g., ServiceNow, ManageEngine, BMC Remedy).

  • Ability to design and automate governance-related reports and dashboards.

  • Strong data analysis and reporting skills (Excel, Power BI, or similar tools).

Soft Skills

  • Excellent analytical and problem-solving abilities.

  • Strong communication and stakeholder management skills.

  • Ability to coordinate across departments and influence decision-making.

  • High level of attention to detail and commitment to quality.

Other Requirements

  • Strong understanding of business-IT alignment.

  • Ability to work in a fast-paced, dynamic environment.

  • Fluency in English

  • Experience training and enabling stakeholders (knowledge transfer, awareness sessions, governance communication

  • Strong command of ITIL v4 practices (Incident, Problem, Change, Request, Service Catalog, CMDB, SLA/OLA/UC design).

    • Service portfolio & service mapping, value stream mapping, and demand/capacity concepts.

    • Working knowledge of COBIT (governance & control objectives).

    • Familiarity with ISO/IEC 20000 (IT service management) and ISO/IEC 27001 (information security) control alignment.

    • Policy & procedure lifecycle: drafting, versioning, approval workflows, and control mapping.

    • Designing SLA/OLA/KPI frameworks, targets, and measurement methods.

    • Building and maintaining operational dashboards and scorecards; trend and root‑cause analysis.

    • Intermediate SQL for data extraction/validation from ITSM or data warehouse.

    • Proficiency with BI tools (Power BI or Tableau) for interactive dashboards, DAX/calculations, and data modeling.

    • Excel at an advanced level (pivot tables, Power Query, lookups).

    • Creation of process maps using BPMN 2.0; RACI, SIPOC, and procedure/work‑instruction authoring.

    • Template and form design aligned to governance standards.

    • Hands‑on configuration of at least one enterprise ITSM platform (e.g., ManageEngine ServiceDesk Plus, ServiceNow, Jira Service Management): workflows, business rules, notifications, SLAs/ escaltions.

    • Exposure to automation/orchestration (e.g., Power Automate, platform-native workflow engines) for approvals, routing, and data quality checks.

    • Basic scripting (e.g., PowerShell or Python) for data handling and admin tasks.

    • Control design, evidence collection, and gap analysis techniques.

    • Compliance reporting, exception management, and remediation tracking.

    • Release/patch governance for ITSM platforms, regression validation, and change calendars.





  • Requirements
    Objective for the Solution Architect: To architect and oversee the implementation of a comprehensive IT infrastructure, specializing in Microsoft 365 security, compliance, and endpoint management.

    This role is pivotal in ensuring the integrity, security, and efficiency of your systems.

    The Solution Architect will lead the strategic development and continuous refinement of the IT landscape, guaranteeing not only compliance with global standards but also enhancing operational effectiveness and safeguarding organizational data.

    The goal is to establish a resilient, secure, and adaptable IT environment that supports and propels the organization's objectives forward in an increasingly digital world.

    Our Microsoft 365, Security, Compliance, and Endpoint Manager Solution Architect is prepared to effectively assess and optimize your IT infrastructure, ensuring enhanced security and compliance.

    Key initial actions include: Conduct a Comprehensive Audit: Review the current IT infrastructure to identify strengths, weaknesses, and areas for improvement in security, compliance, and system integration Design Tailored Solutions: Develop specific Microsoft 365, security, compliance, and endpoint management strategies that align with organizational goals and requirements.

    Implement Robust Security Measures: Establish and deploy advanced security protocols and technologies to protect against threats and vulnerabilities.

    Ensure Compliance Alignment: Update and refine compliance measures to meet industry standards and regulatory requirements.

    Optimize Endpoint Management: Design and implement endpoint management strategies to enhance device security and user productivity.

    Integrate Systems Seamlessly: Facilitate the integration of new solutions with existing systems to maintain operational continuity and data integrity Lead and Mentor: Guide and support a team of IT professionals in their daily operations, fostering a collaborative and knowledgeable environment Collaborate Across Departments: Work with various departments to ensure IT strategies effectively support organizational objectives and workflows Monitor and Report: Regularly assess the performance of implemented solutions, providing reports and insights to stakeholders to drive continuous improvement


    Required Skill Profession

    Computer Occupations



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