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IT Governance & Process Consultant Job Opening In Riyadh – Now Hiring Alnafitha IT


Job description

Scope of Work:

    • Analysis, Development and Enhancement IT business processes, SLAs, policies, and procedures after necessary assessments.
    • Review and drive IT Governance process and SLAs development, enhancement, and process management activities.
    • Develop the practices, knowledge, and awareness and to plan for IT Governance processes implementation and SLAs and automate where feasible.
    • Perform and drive IT process management, governance, and excellence activities as per customer requirements, and relevant global standards and best practices.
    • Develop, design, and enhance reports, templates & dashboards, and Technology governance monitoring e.g., Governance-related SLAs and Processes' KPIs tracking and reporting.
    • Coordinate the collection of data and provide analysis of information and recommendations for process optimization and improvements.
    • Any other tasks or requirements related to business processes relevant to IT functions to ensure proper governance models.


Requirements

Education & Certification

  • Bachelor’s degree in Information Technology, Computer Science.

  • Relevant certifications such as ITIL, COBIT, ISO/IEC 20000, or CISA.

  • Project Management certification (e.g., PMP, PRINCE2) is a plus.

Experience

  • 7–10+ years of experience in IT Governance, Process Management, or IT Service Management.

  • Proven track record in developing and enhancing IT business processes, SLAs, and policies.

  • Hands-on experience with ITSM frameworks (ITIL/COBIT) and process automation.

  • Experience in KPI tracking, reporting, and dashboard development.

  • Familiarity with global standards and best practices in IT governance and compliance.

Technical Skills

  • Strong knowledge of IT Governance frameworks (COBIT, ITIL, ISO standards).

  • Experience with ITSM tools (e.g., ServiceNow, ManageEngine, BMC Remedy).

  • Ability to design and automate governance-related reports and dashboards.

  • Strong data analysis and reporting skills (Excel, Power BI, or similar tools).

Soft Skills

  • Excellent analytical and problem-solving abilities.

  • Strong communication and stakeholder management skills.

  • Ability to coordinate across departments and influence decision-making.

  • High level of attention to detail and commitment to quality.

Other Requirements

  • Strong understanding of business-IT alignment.

  • Ability to work in a fast-paced, dynamic environment.

  • Fluency in English

  • Experience training and enabling stakeholders (knowledge transfer, awareness sessions, governance communication

  • Strong command of ITIL v4 practices (Incident, Problem, Change, Request, Service Catalog, CMDB, SLA/OLA/UC design).

    • Service portfolio & service mapping, value stream mapping, and demand/capacity concepts.

    • Working knowledge of COBIT (governance & control objectives).

    • Familiarity with ISO/IEC 20000 (IT service management) and ISO/IEC 27001 (information security) control alignment.

    • Policy & procedure lifecycle: drafting, versioning, approval workflows, and control mapping.

    • Designing SLA/OLA/KPI frameworks, targets, and measurement methods.

    • Building and maintaining operational dashboards and scorecards; trend and root‑cause analysis.

    • Intermediate SQL for data extraction/validation from ITSM or data warehouse.

    • Proficiency with BI tools (Power BI or Tableau) for interactive dashboards, DAX/calculations, and data modeling.

    • Excel at an advanced level (pivot tables, Power Query, lookups).

    • Creation of process maps using BPMN 2.0; RACI, SIPOC, and procedure/work‑instruction authoring.

    • Template and form design aligned to governance standards.

    • Hands‑on configuration of at least one enterprise ITSM platform (e.g., ManageEngine ServiceDesk Plus, ServiceNow, Jira Service Management): workflows, business rules, notifications, SLAs/ escaltions.

    • Exposure to automation/orchestration (e.g., Power Automate, platform-native workflow engines) for approvals, routing, and data quality checks.

    • Basic scripting (e.g., PowerShell or Python) for data handling and admin tasks.

    • Control design, evidence collection, and gap analysis techniques.

    • Compliance reporting, exception management, and remediation tracking.

    • Release/patch governance for ITSM platforms, regression validation, and change calendars.




  • Required Skill Profession

    Computer Occupations


    • Job Details

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