BASIC FUNCTION
IT Coordinator will maintain information technology systems and networks.
He will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.
HARDWARE: Ensures that the hotel works with Accor Hardware partners.
Has a good relationship to Hardware Partners.
Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
SOFTWARE: Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.
Ensures that only original and properly licensed application programs according to the IT management’s policy and requirement are running on the hotel’s systems and computers.
Has a good relationship to the Software suppliers.
Supports the hotel in resolving Software issues by escalation of issues to Software suppliers.
USER: Ensures that no user in the hotel has access to programs other than needed to perform the job.
He/she is in charge to provide and maintain a training program (in coordination with the Training department).
This is to enable the best possibly know how, skill level and use of systems by all employees in the Hotel.
SECURITY / DATASAFE: Is responsible for compliance of the Hotel with Accor IT Security Policy.
Is responsible for the backup of all relevant user generated data, be it part of the general system or personal systems.
He/she assures that always relevant backup policies are duly respected and the system reaches the highest level of security.
SCOPE