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Urgent! IT Support Services Job Opening In Riyadh – Now Hiring Tamkeen Technologies

IT Support Services



Job description

Responsibilities:

  • Manage and coordinate high-priority (P1 & P2) incidents, including initiating and leading bridge calls until resolution.

  • Drive Problem and Knowledge Management processes with a proactive and analytical approach.

  • Initiate problem management for all P1 and P2 tickets, ensuring proper documentation and follow-up.

  • Validate incident reports for accuracy and ensure timely delivery of Root Cause Analysis (RCA).

  • Identify potential problems proactively to prevent service disruptions.

  • Maintain comprehensive records of all problem management activities in the Problem Management Tool and keep the Known Error Database (KEDB) up to date.

  • Perform trend analysis on critical services and historical incidents to detect recurring issues or areas for improvement.

  • Support the continuous improvement of operational effectiveness and efficiency in the Problem Management process.

  • Contribute to the Knowledge Management function by capturing, creating, and maintaining knowledge articles.

  • Ensure that the knowledge base is effectively utilized and regularly updated.

Qualifications:

  • Minimum 1–2 years of experience in Problem and/or Knowledge Management.

  • Minimum 1–2 years of experience handling major incident calls.

  • Strong understanding of IT service management processes and methodologies.

  • ITIL Certification is required.

  • Experience with ServiceNow or similar ticketing tools is an added advantage.

  • Excellent communication and coordination skills.

  • Proactive, analytical, and detail-oriented mindset.


Required Skill Profession

Computer Occupations



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    Unlock Your IT Support Potential: Insight & Career Growth Guide


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