Job Description
We are seeking an experienced ITIL & DevOps Specialist to join our team in KSA.
The ideal candidate will have at least 7 years of experience in IT service management and DevOps practices.
The ITIL & DevOps Specialist will be responsible for supporting the organization's IT service management processes and implementing DevOps practices to improve the efficiency and effectiveness of our IT operations.Responsibilities:Implement and maintain ITIL processes including Incident Management, Change Management, Problem Management, and Service Request Management.Develop and maintain ITSM policies, procedures, and documentation.Provide guidance and support for ITIL implementation activities across the organization.Work with cross-functional teams to identify opportunities to improve IT service delivery through the adoption of DevOps practices.Drive the adoption of automation, continuous integration, and continuous delivery practices.Collaborate with development and operations teams to ensure that applications and systems are reliable, scalable, and maintainable.Monitor and measure key performance indicators (KPIs) to ensure that IT services are meeting business objectives.Continuously evaluate and improve IT service management processes and DevOps practices.Provide training and mentoring to team members on ITIL and DevOps practices.Stay up-to-date with industry trends and best practices in IT service management, DevOps, and related technologies.
Job Requirements
Requirements:Bachelor's degree in computer science, Information Technology, or a related field.At least 7 years of experience in IT service management and DevOps practices.Strong knowledge of ITIL processes and best practices.Experience with DevOps practices and tools such as Git, Jenkins, Docker, Kubernetes, and Ansible.Experience with Agile methodologies such as Scrum and Kanban.Excellent communication and collaboration skills.Strong problem-solving and analytical skills.Ability to work independently and as part of a team.Certification in ITIL and DevOps is a plus