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Urgent! Saudi Arabia Tech Service Delivery Lead (SDL) Job Opening In Riyadh – Now Hiring PwC
Description
& SummaryPwC Overview:Roles and Responsibilities:
Service Delivery Leadership
Own end-to-end service delivery for assigned clients or programs, ensuring performance meets contractual obligations and SLA/KPI targets.
Lead service integration across multiple technology towers (e.g., cloud, cyber, AES, ITSM, Data Analytics).
Ensure high standards of delivery through structured governance, proactive issue resolution, and stakeholder engagement.
Client Engagement & Relationship Management
Serve as the primary delivery contact for client executives and service stakeholders.
Conduct regular service reviews and executive updates to communicate performance, risk mitigation, and strategic opportunities.
Drive client satisfaction and identify areas for value creation and service expansion.
Governance & Reporting
Implement and maintain robust governance frameworks, delivery playbooks, and escalation paths.
Manage delivery performance dashboards, quality trackers, and resource health reports.
Coordinate with PMO and workstream leads to ensure visibility on progress, risks, and dependencies.
Operational Excellence
Drive continuous improvement initiatives across delivery practices and service operations.
Support audits, compliance checks, and adherence to internal and client-specific standards (e.g., ISO, ITIL, cloud governance).
Monitor service health and coordinate root cause analysis and corrective actions.
Team & Resource Management
Lead and mentor delivery teams across multiple geographies.
Work with Workforce Management and Resourcing to ensure capacity, competency, and onboarding of delivery resources.
Champion a high-performance culture and support talent development.
Expected Skills:
Required Skills & Experience
Proven experience managing large-scale or multi-tower service engagements in consulting, IT services, or digital transformation.
Strong knowledge of ITIL, Agile delivery models, and hybrid delivery environments.
Demonstrated ability to manage client relationships, service quality, and delivery governance.
Experience working with cross-regional teams is highly preferred.
PMP, ITIL, SAFe, or similar certifications are a plus.
Expected Competencies:
Leadership
Strategic mindset
Stakeholder management
Ability to influence
Communicate with impact
Project management
Results driven
Drive organizational excellence
Required Language Skills:
Proficient in written and spoken English.
Arabic is a plus
Minimum Education and Specific Qualification:
Education & Qualifications
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (Master’s preferred).
Relevant professional certifications (ITIL, PMP, SAFe, etc.).
Minimum years experience required
Additional application instructions
Education
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 32 more}Desired Languages
Travel Requirements
Up to 20%Available for Work Visa Sponsorship?
NoGovernment Clearance Required?
YesJob Posting End Date
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Unlock Your KSA Tech Potential: Insight & Career Growth Guide
Real-time KSA Tech Jobs Trends in Riyadh, Saudi Arabia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for KSA Tech in Riyadh, Saudi Arabia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 428 jobs in Saudi Arabia and 207 jobs in Riyadh. This comprehensive analysis highlights market share and opportunities for professionals in KSA Tech roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! PwC is currently hiring and seeking a KSA Tech Service Delivery Lead (SDL) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: KSA Tech Service Delivery Lead (SDL) Jobs Riyadh.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PwC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a KSA Tech Service Delivery Lead (SDL) Jobs Saudi Arabia varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for KSA Tech Service Delivery Lead (SDL) typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your KSA Tech Service Delivery Lead (SDL) interview at PwC, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PwC's products or services and be prepared to discuss how you can contribute to their success.
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