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Urgent! L1 Technical Support Engineer Job Opening In Riyadh – Now Hiring SSC HR Solutions
We are seeking a reliable and customer-focused Level 1 Technical Support Engineer to join our IT support team.
The successful candidate will act as the first line of defense for resolving basic IT issues, assisting end-users with hardware, software, and network-related problems, and escalating complex cases to higher levels of support.
Key Responsibilities:
• • Act as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system.
• • Troubleshoot and resolve issues related to desktops, laptops, printers, and basic networking.
• • Perform hardware replacement and peripheral setups (e.g., replacing old PCs, connecting cables, etc.).
• • Join computers to the domain and set up user profiles.
• • Install basic software and drivers as per company standards.
• • Provide support for printers (connectivity, drivers, configuration).
• • Escalate unresolved issues to L2/L3 support teams while ensuring proper documentation.
• • Maintain accurate records of work and ticket statuses in the service desk system.
• • Assist with user onboarding and offboarding procedures.
• • Deliver consistent and high-quality customer service with a focus on minimizing downtime.
Requirements
• • Diploma or bachelor's degree in information technology, Computer Science, or related field.
• • 2–4 years of experience in an IT Helpdesk or Technical Support role.
• • Familiarity with: - Windows operating systems (Windows 10/11) - Basic network troubleshooting (IP, DNS, connectivity) - Microsoft Active Directory (user accounts, domain join) - Printer installation and troubleshooting
• • Excellent communication and interpersonal skills.
• • Customer service oriented with a positive attitude.
• • Ability to work independently and within a team.
• • Time management and organizational skills.
Preferred Certifications (Not Mandatory):
• • CompTIA A+.
• • Microsoft Certified: Modern Desktop Administrator Associate.
• • ITIL Foundation (Basic understanding of service management).
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Unlock Your L1 Technical Potential: Insight & Career Growth Guide
Real-time L1 Technical Jobs Trends in Riyadh, Saudi Arabia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L1 Technical in Riyadh, Saudi Arabia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 287 jobs in Saudi Arabia and 150 jobs in Riyadh. This comprehensive analysis highlights market share and opportunities for professionals in L1 Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SSC HR Solutions is currently hiring and seeking a L1 Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L1 Technical Support Engineer Jobs Riyadh.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SSC HR Solutions adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L1 Technical Support Engineer Jobs Saudi Arabia varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L1 Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your L1 Technical Support Engineer interview at SSC HR Solutions, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SSC HR Solutions's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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