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L2 Support Engineer - Web Applications Job Opening In Riyadh – Now Hiring DXC Technology


Job description

Job Description:

The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms.

They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

Key Responsibilities

  • Issue Investigation & Resolution
  • Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
  • Reproduce issues in test/staging environments to identify bugs or misconfigurations.
  • Conduct detailed log analysis, SQL/database checks, and API validation.
  • Classify and prioritize incidents based on severity and business impact.
  • Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
  • Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
  • Communicate with business users or clients to gather additional information when needed.
  • Provide workarounds or solutions while permanent fixes are being developed.
  • Maintain knowledge base and support documentation.
  • Prepare scripts or SQL queries to validate data or resolve issues.
  • Perform basic configuration changes or updates in non-production environments.
  • Conduct release verification and smoke testing after deployments.
  • Analyze recurring issues to suggest long-term fixes or enhancements.
  • Provide feedback to development/QA teams to improve application stability and usability.
  • Requirements

    Technical Skills

  • Strong understanding of various technologies (Java, .net and visual basic)
  • Experience with web application architectures (e.g., client/server, REST APIs).
  • Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
  • Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus
  • Soft Skills

  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation abilities.
  • Ability to work independently and under pressure.
  • At DXC Technology, we believe strong connections and community are key to our success.

    Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

    We’re committed to fostering an inclusive environment where everyone can thrive.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your L2 Support Potential: Insight & Career Growth Guide


    Real-time L2 Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 Support in Riyadh, Saudi Arabia, highlighting market share and opportunities for professionals in L2 Support roles.

    121 Jobs in Saudi Arabia
    121
    64 Jobs in Riyadh
    64
    Download L2 Support Jobs Trends in Riyadh and Saudi Arabia

    Are You Looking for L2 Support Engineer Web Applications Job?

    Great news! is currently hiring and seeking a L2 Support Engineer Web Applications to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DXC Technology adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Saudi Arabia laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Interview Tips for L2 Support Engineer Web Applications Job Success

    DXC Technology interview tips for L2 Support Engineer   Web Applications

    Here are some tips to help you prepare for and ace your L2 Support Engineer Web Applications job interview:

    Before the Interview:

    Research: Learn about the DXC Technology's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Final Thought:

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