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Urgent! L2 Technical Support Engineers Job Opening In Riyadh – Now Hiring DXC Technology
Job Description:
L2 Technical Support Engineers are expected to be an escalation point for all L1 Technical SupportEngineers.TheserolescouldalsobedirectlyresponsibleforspecializedsupportlikeVIP users or P1 / P2 priority contacts, etc.
He / She periodically performs task list management checks to ensure timely resolution/escalation of service requests.
The Level 2 is the primary facilitator of knowledge transfer and will proactively identify training requirements for L1 engineers.The Level 2 in some cases will contributetowards knowledge articles to various knowledge bases.
He/ Shewould work with a teamofvaryinganalytical abilities andduties and map thesame across to the internal process delivery.
He / She will supportthe team on a day-day basis to consistently deliver on the SLA to the customer while meeting productivity measures and support in their development and performance enhancement.He / She would ensure all elevatedcallsarehandledappropriatelyandprovidetechnicalresolutiontoEndUsers(RDM) throughremotetroubleshootingtools.He/Shewouldalso berequiredtoreportprogressto TL and Manageron an ongoingbasis.
He/ Shewillberequired to demonstratewillingness to working in shifts.
Responsibilities
TheprimaryresponsibilitiesofaL2TechnicalSupportEngineer(whichcouldincludemultiple specialized roles is mentioned below, but not limited to:
Provideshelpdeskanalystswithfeedbackoncallmaintenance,customerupdates, troubleshooting steps
Identifiestrainingneedsandoccasionallyprovidestrainingforhelpdeskanalysts
Aidknowledgetransferwithinthegroup
Remainwellversedinhelpdeskpolicies,procedures,standardsanddocumentation
Newaccountcreation/modification/deletioninUAMrelatedroles
Supportingpasswordresetsandaccountunlocksinrolesrequiringhigherpermissionlevels
Log/ValidateallcontactsinCallHandlingDatabaseandmanageendtoendallcallslogged, providing regular updates to customers on call status
Completefollow-onactionsasappropriateandinvokeEscalationProcedureswithin defined time frames and as appropriate
AdheretoPolicies&Proceduresandworktoachieveindividualandteamgoals
Protectconfidentialandsensitiveinformationandmaterialswhileobservingstrict compliance to licensing, copyright and trademark legislation
Demonstratecompetenttechnicalskillset&handsontechnicalsupportexperience
IsrequiredtobeaSuperUserofMicrosoftOffice
Abilitytomulti-taskandprioritizewhilebeingabletomanagecommitments/deliverables
Abilitytoworkundertightdeadlinesanddeliverbusinessresults
AbilitytocoachL1engineerstosupporttheirdevelopmentneedsandhelpthemmeet their goals
MustpossessExcellentCommunicationskills/highenergyandconfidence
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We’re committed to fostering an inclusive environment where everyone can thrive.
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Unlock Your L2 Technical Potential: Insight & Career Growth Guide
Real-time L2 Technical Jobs Trends in Riyadh, Saudi Arabia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L2 Technical in Riyadh, Saudi Arabia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 235 jobs in Saudi Arabia and 148 jobs in Riyadh. This comprehensive analysis highlights market share and opportunities for professionals in L2 Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! DXC Technology is currently hiring and seeking a L2 Technical Support Engineers to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L2 Technical Support Engineers Jobs Riyadh.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DXC Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L2 Technical Support Engineers Jobs Saudi Arabia varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L2 Technical Support Engineers typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for L2 Technical Support Engineers, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your L2 Technical Support Engineers interview at DXC Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DXC Technology's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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