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L2 Technical Support Engineers Job Opening In Riyadh – Now Hiring DXC Technology


Job description

Job Description:

L2 Technical Support Engineers are expected to be an escalation point for all L1 Technical SupportEngineers.TheserolescouldalsobedirectlyresponsibleforspecializedsupportlikeVIP users or P1 / P2 priority contacts, etc.

He / She periodically performs task list management checks to ensure timely resolution/escalation of service requests.

The Level 2 is the primary facilitator of knowledge transfer and will proactively identify training requirements for L1 engineers.The Level 2 in some cases will contributetowards knowledge articles to various knowledge bases.

He/ Shewould work with a teamofvaryinganalytical abilities andduties and map thesame across to the internal process delivery.

He / She will supportthe team on a day-day basis to consistently deliver on the SLA to the customer while meeting productivity measures and support in their development and performance enhancement.He / She would ensure all elevatedcallsarehandledappropriatelyandprovidetechnicalresolutiontoEndUsers(RDM) throughremotetroubleshootingtools.He/Shewouldalso berequiredtoreportprogressto TL and Manageron an ongoingbasis.

He/ Shewillberequired to demonstratewillingness to working in shifts.

Responsibilities

TheprimaryresponsibilitiesofaL2TechnicalSupportEngineer(whichcouldincludemultiple specialized roles is mentioned below, but not limited to:

  • Provideshelpdeskanalystswithfeedbackoncallmaintenance,customerupdates, troubleshooting steps

  • Identifiestrainingneedsandoccasionallyprovidestrainingforhelpdeskanalysts

  • Aidknowledgetransferwithinthegroup

  • Remainwellversedinhelpdeskpolicies,procedures,standardsanddocumentation

  • Newaccountcreation/modification/deletioninUAMrelatedroles

  • Supportingpasswordresetsandaccountunlocksinrolesrequiringhigherpermissionlevels

  • Log/ValidateallcontactsinCallHandlingDatabaseandmanageendtoendallcallslogged, providing regular updates to customers on call status

  • Completefollow-onactionsasappropriateandinvokeEscalationProcedureswithin defined time frames and as appropriate

  • AdheretoPolicies&Proceduresandworktoachieveindividualandteamgoals

  • Protectconfidentialandsensitiveinformationandmaterialswhileobservingstrict compliance to licensing, copyright and trademark legislation

  • Demonstratecompetenttechnicalskillset&handsontechnicalsupportexperience

  • IsrequiredtobeaSuperUserofMicrosoftOffice

  • Abilitytomulti-taskandprioritizewhilebeingabletomanagecommitments/deliverables

  • Abilitytoworkundertightdeadlinesanddeliverbusinessresults

  • AbilitytocoachL1engineerstosupporttheirdevelopmentneedsandhelpthemmeet their goals

  • MustpossessExcellentCommunicationskills/highenergyandconfidence

  • At DXC Technology, we believe strong connections and community are key to our success.

    Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

    We’re committed to fostering an inclusive environment where everyone can thrive.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your L2 Technical Potential: Insight & Career Growth Guide


    Real-time L2 Technical Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 Technical in Riyadh, Saudi Arabia, highlighting market share and opportunities for professionals in L2 Technical roles.

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    Are You Looking for L2 Technical Support Engineers Job?

    Great news! is currently hiring and seeking a L2 Technical Support Engineers to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DXC Technology adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Saudi Arabia laws and regulations

    What Is the Average Salary Range for L2 Technical Support Engineers Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for L2 Technical Support Engineers?

    Key qualifications for L2 Technical Support Engineers typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for L2 Technical Support Engineers Job Success

    DXC Technology interview tips for L2 Technical Support Engineers

    Here are some tips to help you prepare for and ace your L2 Technical Support Engineers job interview:

    Before the Interview:

    Research: Learn about the DXC Technology's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your L2 Technical Support Engineers interview at DXC Technology, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DXC Technology's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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