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Merchant Experience Consultant Job Opening In Riyadh – Now Hiring Tap Payments


Job description

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences.

We need exceptional talent to help us on this journey.


Are you ready to shape the future of payments in MENA?

become a Tapster!



About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences.

We need exceptional talent to help us on this journey.

The Operations team

Great ideas aren't enough.

To build a truly global business, we need great experiences.

Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond.

Yalla! let's do this

As a Tapster you will: 


  • Provide quality customer care to inbound calls, chat and emails

  • Accurately categorize the reason for the customer call/chat

  • Raise support tickets with complete information to enable tracking and resolution of customer requests

  • Investigate and resolve customer complaints then close support tickets

  • Maintain a database of customer information

  • Escalate inquiries to the appropriate team

  • Assist customers with registration or account creation

  • Pass customer feedback onto the product or sales team to improve the organisation’s offerings

  • Respond promptly to customer inquiries

  • Maintain a positive, empathetic, and professional attitude

  • Capture customer satisfaction at the end of every interaction.

  • Stay updated on emails and be updated and familiar with all supporting documents on the knowledge base

  • Contribute positively towards the achievement of performance targets in all aspects of the team’s activities

  • Proactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaints

  • Support a good team and working environment by assisting fellow employees and participating constructively in team objectives.

  • Work on a shift basis.

    (remote outside of business hours)

  • Carry out other duties, as assigned based on the demands of the business and growth of the role 


What you will bring to the party:
 


  • 1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startup

  • Preferred degree, but real-world experience is also accepted.

  • Ability to establish credibility and internal relationships

  • Understanding of client/merchant/stakeholder care

  • Awareness of how your role supports the business

  • Enthusiasm for working in a growing fintech

  • Ability to work in a team and follow daily tasks

  • Skills and knowledge to actively participate in meetings

  • Ability to deliver work on time

  • Problem-solving and quick-thinking skills

  • Ability to organize information and ask relevant questions

  • Strong communication skills in English, with a preference for Arabic language ability

 

Are you ready to shape the future of payments in MENA?

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Merchant Experience Potential: Insight & Career Growth Guide


Real-time Merchant Experience Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Merchant Experience in Riyadh, Saudi Arabia, highlighting market share and opportunities for professionals in Merchant Experience roles.

82 Jobs in Saudi Arabia
82
40 Jobs in Riyadh
40
Download Merchant Experience Jobs Trends in Riyadh and Saudi Arabia

Are You Looking for Merchant Experience Consultant Job?

Great news! is currently hiring and seeking a Merchant Experience Consultant to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tap Payments adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Saudi Arabia laws and regulations

What Is the Average Salary Range for Merchant Experience Consultant Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Merchant Experience Consultant?

Key qualifications for Merchant Experience Consultant typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Merchant Experience Consultant?

To improve your chances of getting hired for Merchant Experience Consultant, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Merchant Experience Consultant Job Success

Tap Payments interview tips for Merchant Experience Consultant

Here are some tips to help you prepare for and ace your Merchant Experience Consultant job interview:

Before the Interview:

Research: Learn about the Tap Payments's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Merchant Experience Consultant interview at Tap Payments, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tap Payments's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Merchant Experience Consultant Positions

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