Job Description:
Key Responsibilities
Device Provisioning & Enrollment
Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM/AutopilotCreate and assign device and compliance profiles, configuration policies and application packages. Monitoring, Patching & Reporting
Monitor device health, update compliance reports and generate basic dashboards/reports.
Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings.
Incident & Service-Request Handling
Provide L1/L2 support: troubleshoot connectivity (DNS, DHCP, TCP/IP), AD-group assignments and client-side issues.
Log, track and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed.
Carrier & Asset Management
Serve as point of contact for mobile carriers—coordinate activations, billing inquiries and device replacements.
Maintain accurate asset inventory from procurement through decommissioning. Documentation & Collaboration
Develop and update runbooks, SOPs and knowledge-base articles for common tasks and known errorsCollaborate with networking, security and application teams to troubleshoot cross-domain issues. Qualifications
Education & Experience
Bachelor’s degree in IT, Computer Science or related field, or equivalent hands-on experience.1–3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.
Technical Skills
Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM).Basic Windows OS administration and networking (DNS, DHCP, TCP/IP, Subnetting)Familiarity with Active Directory group management and device-object lifecycle. Experience with ServiceNow, Remedy or similar ITSM/ticketing systems
Certifications (Must Have)
Microsoft 365 Certified: Endpoint Administrator AssociateCompTIA A+ Certifications (Good to Have)
CompTIA Network+ Microsoft Certified: Azure Fundamentals (Exam AZ-900)At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We’re committed to fostering an inclusive environment where everyone can thrive.