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مسؤول دعم فني (Technical Support Officer) - Vision Source Job Opening In Riyadh – Now Hiring Qureos Inc


Job description




الهدف من الوظيفة:

تقديم الدعم الفني وحلول المشكلات التقنية للعملاء أو المستخدمين الداخليين لضمان استمرارية العمل بكفاءة عالية، وحل الأعطال الفنية في أسرع وقت ممكن مع الحفاظ على جودة الخدمة.

المهام والمسؤوليات الرئيسية:

الدعم الفني للمستخدمين:

استقبال طلبات الدعم عبر الهاتف، البريد الإلكتروني، أو أنظمة التذاكر (Ticketing System).

تشخيص المشكلات التقنية وحلها مباشرة أو توجيهها للفريق المختص.

متابعة البلاغات حتى إغلاقها وضمان رضا العميل أو المستخدم.

إدارة الأعطال والأنظمة:

تثبيت وتهيئة الأجهزة والبرامج والتحديثات اللازمة.

مراقبة أداء الشبكات والأنظمة لمعالجة الأعطال المحتملة قبل وقوعها.

التوثيق والتقارير:

توثيق المشكلات والحلول في قاعدة بيانات المعرفة (Knowledge Base).

إعداد تقارير دورية عن البلاغات، الأعطال، وأوقات الاستجابة.

التدريب والتوجيه:

إرشاد المستخدمين حول استخدام الأنظمة والتقنيات الجديدة.

المساهمة في رفع وعي الموظفين بإجراءات الأمن السيبراني وحماية البيانات.

التطوير والتحسين:

المساهمة في تحسين إجراءات الدعم الفني لتسريع وقت الحل وتقليل الأعطال المتكررة.

تقديم مقترحات لتطوير البنية التحتية التقنية.

المؤهلات المطلوبة:

دبلوم أو بكالوريوس في تقنية المعلومات، علوم الحاسب، أو مجال ذي صلة.

خبرة لا تقل عن سنة في مجال الدعم الفني أو خدمة العملاء التقنية.

معرفة جيدة بأنظمة التشغيل (Windows, MacOS, Linux) والشبكات.

القدرة على تشخيص المشكلات التقنية وحلها بسرعة.

مهارات تواصل ممتازة باللغتين العربية والإنجليزية.

المهارات الشخصية:

الانتباه للتفاصيل والدقة في العمل.

مهارات تحليلية وحل مشكلات قوية.

القدرة على العمل تحت الضغط.

المرونة وروح الفريق.


Required Skill Profession

Computer Occupations


  • Job Details

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Are You Looking for مسؤول دعم فني (Technical Support Officer) Vision Source Job?

Great news! is currently hiring and seeking a مسؤول دعم فني (Technical Support Officer) Vision Source to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Qureos Inc adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Saudi Arabia laws and regulations

What Is the Average Salary Range for مسؤول دعم فني (Technical Support Officer) Vision Source Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for مسؤول دعم فني (Technical Support Officer) Vision Source typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for مسؤول دعم فني (Technical Support Officer) Vision Source Job Success

Qureos Inc interview tips for مسؤول دعم فني (Technical Support Officer)   Vision Source

Here are some tips to help you prepare for and ace your مسؤول دعم فني (Technical Support Officer) Vision Source job interview:

Before the Interview:

Research: Learn about the Qureos Inc's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your مسؤول دعم فني (Technical Support Officer) Vision Source interview at Qureos Inc, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Qureos Inc's products or services and be prepared to discuss how you can contribute to their success.

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