Job Overview
Category
Computer Occupations
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Job Description
Job Description
Work Location: Onsite in Riyadh.
Working Hours: From Sunday to Thursday
during normal working hours.
- Responsible for Nexthink
administrative activities and daily tasks.
- Generate and distribute periodic performance
reports to stakeholders, highlighting key metrics and insights.
- Monitor and troubleshoot issues
related to Nexthink.
- Manage and maintain Nexthink, ensuring its optimal
performance and availability.
- Collaborate
with IT teams to provide insights regarding recurring issues to improve the
environment.
- Provide reports
and analysis related to user experience data.
- Assist to optimize the tool and get the value from it.
- Monitor system
performance and recommend improvements to enhance efficiency.
- Ensure system
updates and regular maintenance is provided by Nexthink.
- Open support
tickets to Nexthink when needed to fix issues.
- Ensure Nexthink is handling the incident tickets and the system is up and running normally.
- Assist in change requests
related to Nexthink, reconfigurations and optimizations
Requirements
Education & Experience
Bachelor’s degree in Computer Science, Information Technology, or a related field.
3–5 years of hands-on experience as a System Administrator or similar IT infrastructure role.
Prior experience working with Nexthink platform is mandatory.
Experience working in a corporate or enterprise IT environment.
Technical Skills
Strong knowledge of Nexthink platform, including administration, configuration, troubleshooting, and reporting.
Familiarity with ITSM tools and ticketing systems (, ServiceNow, Remedy).
Proficient in Windows and Linux operating systems.
Experience with system performance monitoring and optimization.
Understanding of networking, end-user computing, and IT infrastructure.
Ability to generate reports and insights based on system and user data.
Experience in incident handling, root cause analysis, and change management.
Soft Skills
Strong analytical and problem-solving skills.
Ability to communicate effectively with technical and non-technical stakeholders.
Organized, self-motivated, and capable of managing multiple priorities.
Ability to work independently and as part of a team.
Don't Miss This Opportunity!
Alnafitha IT is actively hiring for this Nexthink System Engineer position
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