Operations Manager

Job description

Welcome to LucaLand

LucaLand is Saudi Arabia’s first and leading dog entertainment destination — a homegrown concept born from the belief that dogs deserve joyful spaces, and people deserve to experience the love they bring.

First launched in 2021 at Boulevard Riyadh City during Riyadh Season, LucaLand quickly became a fan-favorite, evolving into a permanent location.

Since then, we’ve expanded our footprint through key collaborations with GEA, Riyadh Season, Jeddah Season, SELA, and other national entertainment leaders.

Our Journey

Following its success in Riyadh, LucaLand launched at The Groves, bringing its signature blend of joy, safety, and innovation to another iconic Riyadh Season destination.

Soon after, we opened a permanent park at The Red Sea Mall in Jeddah, expanding our presence to the western region.

In 2023, we introduced LucaPark at The Groves Chapter III — Saudi Arabia’s first indoor-outdoor dog park, offering over 13 in-house services, including daycare, grooming, training, and boarding.

In 2025, we unveiled Luca Star as part of Forest Wonders in Jeddah — a one-of-a-kind, immersive experience where guests can interact with themed celebrity dogs in a playful and inspiring environment.

A Trusted Partner in Saudi’s Entertainment Landscape

From festivals to flagship seasons, LucaLand proudly collaborates with:
GEA, Riyadh Season, Jeddah Season, Boulevard Riyadh City, Jeddah Jungle, Jeddah Indoor Zoo, Forest Wonders, The Groves, Red Sea Mall, SELA, and more.

Wherever families gather, joy flows, and memories are made — LucaLand is there.

Crafted In-House.

Powered by Passion.

Every LucaLand location is 100% developed in-house — from brand concept and design to operations and staff training.

This ensures consistency, creativity, and a deep emotional connection to every detail.

Our mission is simple yet powerful: To make dogs a celebrated part of our lives and our culture.

More Than a Park — A Purpose

LucaLand isn’t just a space to visit — it’s a movement.
Through hands-on education, immersive experiences, and safe, inclusive environments, we help communities across the Kingdom better understand and embrace dogs as loyal, loving, intelligent companions.

A National Success Story

In just four years, LucaLand has opened 12 locations across Saudi Arabia — becoming the nation’s most recognized and trusted destination for dog lovers.
From themed experiences to permanent parks, LucaLand continues to lead the way in pet-friendly innovation.

Join the LucaLand Family

Whether you’re a pet parent, an animal lover, or a passionate professional — LucaLand welcomes you to be part of a joyful, inclusive, and compassionate journey.

Together, we’re building something extraordinary — one paw at a time.

Job Summary

We are seeking an experienced and creative Marketing Manager with a strong background in hospitality, food & beverage, and event marketing.

This role will lead marketing strategies for seasonal events, high-end dining experiences, and guest activations, ensuring maximum brand visibility, engagement, and revenue growth.

The ideal candidate will combine strategic planning with hands-on execution, working closely with internal teams to deliver memorable experiences that align with our brand vision.

Key Responsibilities

Team Leadership & Supervision
Lead and motivate service teams to ensure efficient daily operations and high performance.

Service Excellence & Quality Control
Ensure consistent delivery of safety, quality, and service standards across all areas of operation.

Staff Scheduling & Training
Organize employee schedules and oversee onboarding, training, and continuous development programs.

Operational Oversight
Manage budgets, inventory, supplies, and vendor coordination to support seamless operations.

Guest & Pet Experience
Handle guest inquiries and concerns with professionalism and empathy, ensuring a positive experience for both guests and their pets.

Process Improvement
Continuously evaluate and improve operational workflows to enhance service quality, efficiency, and overall satisfaction.

Health & Safety Compliance
Ensure adherence to all health, safety, and cleanliness protocols for staff, guests, and animals.

Requirements

Education & Experience

• Bachelor’s degree in Business Administration, Hospitality Management, Operations, or a related field.
  
  
• 3–5 years of proven experience in operations management; experience in dog care, pet services, or hospitality is a plus.
  
  
• Experience managing teams in high-volume, customer-facing environments.
  
  
• Familiarity with seasonal operations and event-based scheduling is highly desirable.
  
  

Skills & Competencies

• Strong leadership, communication, and people management skills.
  
  
• Fluent in English and Arabic (spoken and written).
  
  
• Excellent organizational and problem-solving abilities with a customer-first attitude.
  
  
• Able to multitask, prioritize, and remain calm in fast-paced environments.
  
  
• Skilled in managing schedules, budgets, inventory, and vendor relations.
  
  
• Passionate about guest satisfaction and enhancing the overall pet and family experience.
  
  
• Basic knowledge of Microsoft Office or Google Workspace.

Preferred Add-ons

• Knowledge of pet safety, dog behavior, or dog park operations.
  
  
• Familiarity with POS systems, inventory management tools, or operations software.

Benefits

At LucaLand, we believe in creating more than just a workplace — we offer a purpose-driven, pet-loving environment where passion meets opportunity.

Our team members enjoy a range of benefits designed to support their lifestyle, growth, and well-being.

Benefits We Offer:
✨ Competitive salary packages
✨ Housing allowance and transportation support
✨ Medical insurance coverage
✨ Staff discounts on services and products
✨ Fun, inclusive, and pet-friendly work environment
✨ Unique experience working with dogs and themed entertainment concepts
✨ Career development and internal growth opportunities
✨ Be part of Saudi Arabia’s first and most successful dog entertainment brand

Join LucaLand and be part of a joyful, compassionate, and creative journey — one paw at a time. 🐾

Required Skill Profession

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