PA to General Manager

Job description

We want to ensure the General Manager’s office operates with precision, professionalism, and a welcoming spirit that reflects the very best of our hotel.

To set the right tone, we’re looking for a Personal Assistant to the General Manager who can anticipate needs, manage priorities seamlessly, and provide exceptional support that enables smooth leadership and outstanding guest and team experiences.

JOB SUMMARY:

Responsible for providing secretarial and administrative support to the General Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Arranges/schedules appointments and/or meetings for the General Manager.
• Responsible for keeping and updating files in an orderly manner
• Controls the flow and screens all documentation routed to the Office of the General Manager
• Receives and screens incoming calls or unexpected visitors of the General Manager.
• Preparation of Complimentary/, Upgrade Request forms and Gift Vouchers whenever necessary.
• Transcribes letters, memos and other correspondence dictated by the General Manager
• Follows-through instructions or directives cascaded down to the Executive Committee members or to the department heads by the General Manager and ensures that all these are adhered to.
• Assists the General Manager in arranging and confirming accommodation and other booking requirements of the hotel’s Board of Directors and their immediate relatives in our sister properties (occasionally, in other hotels), be it for Board Meetings abroad or leisure.
• Responsible for the reproduction and compilation of all Executive Office Reports.
• Records and circulates in a timely manner copy of the minutes of the Executive Committee Meeting to all committee members; and responsible to do the same for other official meetings as and when requested by the General Manager
• Drafts response letters to guest questionnaires/concerns/complaints and any other correspondence for the General Manager’s approval Receives, arranges and confirms hotel accommodation requests coursed through the Executive Office.
• Arranges travel schedules/itineraries/flights for the General Manager.
• Performs other duties that may be assigned by the General Manager from time to time.
• Facilitation, coordination and execution of tasks related to completion and delivery of hotel Special Projects & other special events in Qatar.

SELF-MANAGEMENT:

• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming standards at all times to portray a professional image of self and the hotel.
• Comply with time and attendance policies set by the hotel.
• Actively participate in training and development programs and maximize opportunities for self-development.
• Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety.
• Familiarize yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the line manager.
• Comply with the company’s corporate code of conduct.
• Familiarize self with the company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working.
• Perform all tasks as directed by the manager in pursuit of the achievement of business goals.

General
• Comply with the Company’s Corporate Code of Conduct
• Familiarize yourself with the company Values and Model desired behaviour
• Perform tasks as directed by the manager in pursuit of the achievement of business goals

WHAT WE NEED FROM YOU

• Bachelor’s degree / higher education certifications in Business Administration or any similar field.
• Two years of hotel experience / secretarial experience in similar field.

or an equivalent combination of education and work experience
• Arabic profiency required
• English profiency required

What you can expect from us:

We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance.

Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job?

We'll never know unless you hit the 'Apply' button.

Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Required Skill Profession

Other General