Senior Director Agile Program Management Travel & Hospitality

Job description

**Company description**

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers.

We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity.

United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

**Overview**

As Senior Program Director, you will lead large-scale, multi-dimensional initiatives enabling your clients Digital Business Transformation.

You will partner with senior client executives and ultimately be accountable for the overall strategic shaping, planning, implementation, and effectiveness of work for client engagements.

You will guide globally distributed teams to deliver successful software outputs and meaningful business outcomes for clients while influencing change

**Responsibilities**

**Your Impact:**

Act as the primary Engagement Lead for delivery of large-scale and complex programs for client’s digital business or engineering transformation programs

• Facilitate internal teams and advise clients to connecting solutions and integrating processes to ensure program development is in line with broader goals and objectives of the program

• Define processes and tools needed by teams across all programs enabling successful program implementation and delivery

• Provide guidance on consistent application of project management methodologies that align with strategic plans

• Partner with clients to plan, evolve, and formulate a customer-focused digital business transformation (DBT) strategy; seed, estimate, and facilitate budget planning for value based digital business transformation engagements

• Track and evaluate the delivery metrics of the product teams within the engagement and facilitate continuous improvement to improve flow, quality, and value realization

• Act as a trusted strategic advisor to clients to transform their business by guiding internal leaders and external senior stakeholders on engineering and digital business transformation methods and approaches

• Own or liaise with the Executive PMO to communicate program executional metrics, risks, issues, and dependencies

• Articulate engagement commercial metrics including client outcomes, leakage, burn rate, revenue & margins, etc.

to support account health and drive account-level planning within the industry vertical

• Deliver thought-leadership around industry, process, PMO, delivery, and technology on behalf of the organization

**Qualifications**

**Your Skills & Experience:**

• Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements

• Experience in the Travel & Hospitality industry or has experience working on projects related to this sector.

• Program management experience in scaled digital implementation leading high performing teams within IT and consulting environment

• Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work

• Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data

• Comfortable with C-suite reporting relationships and presenting to C-level executives, senior business leaders, and technology leaders

• Knowledge of best practices in design thinking/user-centered design (e.g., user research, hypothesis-driven development, prototyping, and usability testing)

• Experience with a variety of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe etc.), waterfall, and hybrid

• Effective leadership, analytical skills, and negotiation skills

• Effective conflict resolution skills

**Additional information**

**Set Yourself Apart With:**

Fostering innovation and creative problem solving backed by a strategic fact-base

• A passion for creating unprecedented customer experiences and innovative digital businesses

• Experience in engaging and coaching c-level clients in highly strategic, critical business initiatives

• Published thought leadership that pushes an industry leading POV on industry sector, technology, delivery, or organizational evolution

• Deep experience in one or more of our industry verticals

• CSM, CPSO, SAFe certified

A successful candidate acts as a fair and trusted strategic advisor for clients.

You solve problems quickly – but for the long term, by leading teams to have a measurable impact on the client’s business.

Your breadth and depth of highly strategic execution and political savviness enables you to effortlessly traverse complex organizations and supplier landscapes

Required Skill Profession

Other General