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Urgent! Senior L1L2 Technical Support( banking) Job Opening In Riyadh – Now Hiring TAWANTECH

Senior L1L2 Technical Support( banking)



Job description

About the Role:

We are seeking a motivated and customer-oriented bilingual professional (Arabic & English) to join our Digital Banking Support Team.


The ideal candidate will provide frontline support for retail and corporate clients, ensuring a smooth experience across all digital banking channels — including internet banking, mobile banking, and corporate e-channels.

This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.

Key Responsibilities:

  • Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).

  • Log, track, and follow up on issues until resolution, ensuring timely updates to clients.

  • Coordinate with IT and operations teams to resolve technical or functional issues.

  • Support the onboarding and activation of corporate clients on digital banking channels.

  • Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.

  • Prepare daily and weekly reports on customer cases, common issues, and resolutions.

  • Contribute to improving customer experience by identifying recurring problems or service gaps.

Qualifications & Skills:

  • Bachelor’s degree in Business Administration, Information Technology, or related field.

  • 4–6 years of experience in banking customer support or digital channel operations.

  • Understanding of retail and corporate banking products and digital platforms.

  • Excellent communication and interpersonal skills in Arabic and English.

  • Strong follow-up and coordination abilities.

  • Basic technical knowledge related to online or mobile banking systems is an advantage.

Preferred:

  • Experience in Saudi banking sector or financial services institutions.

  • Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).

What We Offer:

  • A dynamic role within a leading digital banking environment.

  • Exposure to both retail and corporate client support.

  • Career growth opportunities and a collaborative workplace culture.


Required Skill Profession

Computer Occupations



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