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Urgent! Senior Quality and Technical Operation Analyst Job Opening In Jeddah – Now Hiring Salla

Senior Quality and Technical Operation Analyst



Job description

Salla, a leading technology company, is seeking a highly skilled Senior Quality & Technical Operation Analyst to join our team.

As a Senior Quality & Technical Operation Analyst, you will play a crucial role in ensuring the quality and reliability of our products, services, and optimizing technical operations.

Responsibilities:

  • Develop, compile, and oversee a range of reports such as SLA reports, Operational Excellence reports, and additional performance-related reports.
  • Foster knowledge sharing, develop best practices, and establish documentation standards within the team.
  • Drive continuous process improvement by identifying inefficiencies and implementing scalable solutions.
  • Support testing, troubleshooting, and improvements of reporting systems.

  • Monitor data quality, validate results, and support initiatives for data integrity and normalization.

  • Perform exploratory data analysis (EDA) to identify patterns, trends, and opportunities in complex datasets.

  • Use BI tools to build and maintain dashboards, reports, and visualizations that support business needs and decision-making.

  • Interpret data and provide actionable insights to stakeholders through reports, dashboards, and presentations.

Requirements

  • Bachelor’s degree in Business, Data Analytics, Information Technology, or a related field.
  • 5+ years of Proven experience in creating and managing reports, preferably within an E-commerce environment.
  • Strong analytical skills with the ability to interpret complex data and provide actionable insights.
  • Proficiency in BI/visualization tools such as (Looker, Power BI, Metabase, )or similar.
  • Basic technical knowledge of E-commerce platforms and their data structures.
  • Eagerness to learn and willingness to dive deep into data validation
  • Experience with SQL, Python, or other scripting languages for advanced data manipulation and automation (preferred).
  • Change management expertise to implement new processes, tools, and automation initiatives across teams.


Required Skill Profession

Business Operations Specialists



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