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Service Desk Analyst Job Opening In Riyadh – Now Hiring RLDatix


Job description

Service Desk Analyst | Client Support | Riyadh | In-Office/Hybrid 


RLDatix (RLD) is on a mission to help raise the standard of care…everywhere.

Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care.

Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.


Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.


We’re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency.

The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.


How You’ll Spend Your Time




  • Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.




  • Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.




  • Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.




  • Travel and collaborate with clients at their sites across the GCC & MEA in order to provide crucial hypercare and go-live support.




  • Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures.




 


What Kind of Things We’re Most Interested in You Having




  • Minimum 1 year of experience in a technical support role or related experience.




  • Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.




  • In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.




  • Ability to travel frequently to client sites within GCC & MEA.




  • Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.




  • A knack for working collaboratively within a globally dispersed support team.




  • Strong proficiency in English language, with Arabic language fluency preferred.




By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best.

Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. 


RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. 


As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process.

If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to .  


Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.

Market and organizational factors are also taken into consideration. 



Requirements & Qualifications


· Bachelor’s degree in computer science, Information Systems, or a related field preferred.


· 1-2 years of experience in a technical support role or related experience.


· Experience with healthcare IT a plus.


· Strong proficiency in English language, Arabic language fluency preferred.


· Excellent analytical and problem-solving skills.


· Excellent communication and interpersonal skills.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Riyadh, Saudi Arabia, highlighting market share and opportunities for professionals in Service Desk roles.

253 Jobs in Saudi Arabia
253
134 Jobs in Riyadh
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Download Service Desk Jobs Trends in Riyadh and Saudi Arabia

Are You Looking for Service Desk Analyst Job?

Great news! is currently hiring and seeking a Service Desk Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RLDatix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Saudi Arabia laws and regulations

What Is the Average Salary Range for Service Desk Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Analyst?

Key qualifications for Service Desk Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Desk Analyst Job Success

RLDatix interview tips for Service Desk Analyst

Here are some tips to help you prepare for and ace your Service Desk Analyst job interview:

Before the Interview:

Research: Learn about the RLDatix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Analyst interview at RLDatix, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RLDatix's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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