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Software/IT Support Job Opening In Riyadh – Now Hiring OSI Systems, Inc


Job description

Job Description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.

We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements.

Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role

As an Software & I.T Support Engineer.

you will reside in the KSA, based in Rapiscan’s Riyadh offices.

Rapiscan have a growing fleet of X-ray systems deployed throughout the Kingdom.

The systems have complex software and IT systems that require expert troubleshooting, diagnostics, maintenance and patching.

Working with UK and US teams you will work to diagnose and remediate I.T and software Issues, configure software & I.T. systems to integrate with customer networks solutions.The primary function of this position is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdon.

The scope of this position includes hardware, network, software configuration, and documentation, , in support of the ongoing health and maintenance of all systems om country.

The candidate will work alongside the Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers and Cyber Security.

Travel throughout the KSA is required, the company will provide transportation as part of your package.


Responsibilities

Operations – IT Systems Support:

  • Address IT system-related and/or computer hardware-related issues
  • Facilitate network connectivity working with ZATCA IT staff
  • Support personnel to identify root cause of IT infrastructure related problems
  • Provide 2nd/3rd Line support for I.T systems
  • Operations – Software Systems Support:

  • Address Software related issues, collecting logs and performing initial diagnostics
  • Work with the Software team to identify root cause and formulate a solution
  • Install and test software releases, monitoring efficacy
  • Act as a conduit for customer feedback on software
  • Provide 2nd/3rd Line support for Software systems
  • Patch Management & System Upgrades:

  • Validate and install patches across applicable systems.
  • Provide support to field service teams with the installation of patches.
  • Support the I.T Security advisor with installation and configuration of system upgrades.
  • Provide further support to the installation of system upgrades on site.
  • Rapiscan Systems:

  • Report status to team leadership and senior management as required
  • Uphold the company’s core values of Integrity, Innovation, Accountability and Teamwork
  • Duties may be modified or assigned at any time to meet the needs of the business
  • Demonstrate behaviour consistent with the company’s code of ethics and conduct
  • Report any quality problems or defects to a manager or a senior member, in order for a corrective action to be implemented and to avoid recurrence.

  • Qualifications

  • 5+ years of related/applicable experience in I.T and Software
  • Must be familiar with Windows OS (both server and workstation) including Active Directory
  • Must have working experience with configuring and troubleshooting Active Directory
  • Experience with virtualization technologies e.g., Hyper-V, VMware is an advantage
  • Must have advanced experience in networking with VLAN, VPN, and Firewall configurations
  • Must have experience with configuring and maintaining networks.
  • Must have experience in Software systems, diagnostic and troubleshooting.
  • Must have a high-level of technical troubleshooting + remediation experience at a 2/3rd line level.
  • Experience working in a global environment across multiple time zones.
  • Must be able to work and reside in the KSA.
  • May Involve some international travel.
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Are You Looking for Software/IT Support Job?

    Great news! is currently hiring and seeking a Software/IT Support to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OSI Systems, Inc adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Saudi Arabia laws and regulations

    What Is the Average Salary Range for Software/IT Support Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Software/IT Support?

    Key qualifications for Software/IT Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Software/IT Support Job Success

    OSI Systems, Inc interview tips for Software/IT Support

    Here are some tips to help you prepare for and ace your Software/IT Support job interview:

    Before the Interview:

    Research: Learn about the OSI Systems, Inc's mission, values, products, and the specific job requirements and get further information about

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    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Final Thought:

    To prepare for your Software/IT Support interview at OSI Systems, Inc, research the company, understand the job requirements, and practice common interview questions.

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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