Job Description- Manage, maintain, and monitor IT monitoring tools including:
o OBM
o NNMI
o UCMDB (Universal Configuration Management Database)
o NetScout
o RUM (Real User Monitoring)
o Network Automation Tools
o AppDynamics or equivalent APM tools
- Collaborate with various IT infrastructure, application, and security teams to ensure proactive monitoring coverage and incident detection.
- Administer and configure monitoring policies, thresholds, event correlation rules, and dashboards for various platforms.
- Maintain CMDB accuracy and ensure tight integration between monitoring, discovery, and automation tools.
- Analyze monitoring gaps and drive continuous improvement initiatives to optimize visibility and reduce incident response times.
- Act as an SME for monitoring during audits, incidents, and project discussions.
- Provide guidance to junior team members and support cross-functional training initiatives.
Requirements
- Minimum 5 years of experience in IT monitoring or related infrastructure roles.
- Strong hands-on expertise with enterprise monitoring tools listed above.
- Proven experience working in large-scale, complex, and regulated environments (preferably banking or financial services).
- Solid understanding of IT infrastructure (servers, networks, applications, databases) and how they interrelate.
- Excellent problem-solving and communication skills.
- Ability to work independently and make decisions under pressure.
Preferred Qualifications (Good to Have):
- Industry certifications (e.g., ITIL, HP Certified Professional, AppDynamics Certified, etc.)
- Experience with scripting or automation (PowerShell, Python, etc.)
- Familiarity with ITSM tools (e.g., ServiceNow) and their integration with monitoring systems.
RequirementsMinimum 5 years of experience in IT monitoring or related infrastructure roles.
Strong hands-on expertise with enterprise monitoring tools listed above.
Proven experience working in large-scale, complex, and regulated environments (preferably banking or financial services).
Solid understanding of IT infrastructure (servers, networks, applications, databases) and how they interrelate.
Excellent problem-solving and communication skills.
Ability to work independently and make decisions under pressure.
Preferred Qualifications (Good to Have): Industry certifications (e.g., ITIL, HP Certified Professional, AppDynamics Certified, etc.) Experience with scripting or automation (PowerShell, Python, etc.) Familiarity with ITSM tools (e.g., ServiceNow) and their integration with monitoring systems.