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Strategic Account Manager Job Opening In Riyadh – Now Hiring WebEngage


Job description

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.

The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.

We are headquartered in MumbaiIndia, and have offices in DelhiBangalore, São Paulo, and Dubai. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.


The Role

Essential Functions and Responsibilities:

  • Monitoring the CRM system & ensuring Customer Success is capturing the right data
  • Handling the Customer Success/Onboarding/Support Platform
  • Instil a data-driven rigour to decision-making to draw insights from CS tools.
  • Collecting useful information from the CS tools.
  • Integrate all success/onboarding/support tools with each other to share information and key data points.
  • Training new success/onboarding/support & implementation members on tool, process and monitoring their adherence.
  • Evaluating existing processes and identifying areas for improvement to optimize overall output.
  • Analyzing data and creating/sharing reports with top management with key insights and suggestions.
  • Develop a Success Excellence system that will track and maximize the quality, efficiency and performance of Customer Success.
  • Own the CS tool stack and integrations with other relevant data sources.
  • Lead the development and maintenance of a customer health score to inform CSMs’ decision making
  • Serve as a liaison to other commercial teams on operational matters
  • Uncover and act on challenges, barriers and opportunities around the Customer Success team’s efficiency and scalability
  • Provide operational support and develop processes that drive product adoption and successful client outcomes

KPI’s

  • Creating playbooks
  • Setting Customer Success initiatives for the company
  • Assessing risk management
  • Forecasting
  • Examining existing processes to look for or upsell opportunities
  • Conducting customer churn analysis
  • Setup process to measure and monitor team KPIs and performance
  • Work on incentive structures for different teams which are in line with company and team goals

You will partner closely with the Sales Managers, Customer Success Manager, Support Executives, and Implementation Team to ensure maximum adherence to set processes.


Ideal Profile

  • 2+ years of experience with at least 2 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
  • Must Have - The candidate should be proficient in reading, writing and speaking Arabic
  • Preferably a Masters degree in Business Administration
  • Domain - Experience with analytics, data, databases or business intelligence preferred
  • Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Excellent Communication - You know what to say and more importantly, how to say it
  • Experience in Digital Marketing products will be an added advantage

What's on Offer?

  • Leadership Role
  • Fantastic work culture
  • Handling the Customer Success/Onboarding/Support Platform

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers


  • Job Details

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Unlock Your Strategic Account Potential: Insight & Career Growth Guide


Real-time Strategic Account Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Strategic Account in Riyadh, Saudi Arabia, highlighting market share and opportunities for professionals in Strategic Account roles.

260 Jobs in Saudi Arabia
260
186 Jobs in Riyadh
186
Download Strategic Account Jobs Trends in Riyadh and Saudi Arabia

Are You Looking for Strategic Account Manager Job?

Great news! is currently hiring and seeking a Strategic Account Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at WebEngage adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Saudi Arabia laws and regulations

What Is the Average Salary Range for Strategic Account Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Strategic Account Manager?

Key qualifications for Strategic Account Manager typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Strategic Account Manager?

To improve your chances of getting hired for Strategic Account Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Strategic Account Manager Job Success

WebEngage interview tips for Strategic Account Manager

Here are some tips to help you prepare for and ace your Strategic Account Manager job interview:

Before the Interview:

Research: Learn about the WebEngage's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Strategic Account Manager interview at WebEngage, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the WebEngage's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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