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Tamayyaz– Reservation Agent – Saudis Only Job Opening In Al Olaya – Now Hiring Accor


Job description


Company Description

Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services.

We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service.

Join us and be part of a dynamic team driving digital transformation in hospitality


Job Description

Key Responsibilities

Reservations Handling

  • Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.

  • Respond promptly to inquiries via phone, email, website, or OTA platforms.

  • Upsell higher room categories and promote hotel packages to maximize revenue.

  • Ensure all bookings are confirmed with complete and accurate guest information.

  • System & Reporting

  • Maintain reservation records and update changes, cancellations, and no-shows.

  • Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.

  • Prepare and send daily / weekly reservation reports as required.

  • Ensure rate parity across all booking channels.

  • Guest Communication & Service

  • Handle special requests (early check-in, late check-out, VIP amenities, etc.).

  • Communicate professionally with travel agents, corporate clients, and walk-in guests.

  • Resolve booking-related issues or escalate when necessary.

  • Maintain confidentiality of guest information in line with data privacy standards.

  • Coordination & Compliance

  • Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.

  • Follow Accor policies, reservation procedures, and brand standards.

  • Support in overbooking situations as per hotel revenue strategy.

  • Qualifications & Skills


    Qualifications

    Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).

    Knowledge of Opera PMS / Accor Reservation Systems is an advantage.

    Strong communication skills in English (Arabic is a plus).

    Customer-oriented with a positive and professional attitude.

    Ability to multitask and work under pressure.

    Basic knowledge of Microsoft Office (Excel, Outlook).

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    7 Jobs in Al Olaya
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