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Technical Customer Success Manager - Enterprise Infrastructure Job Opening In Riyadh – Now Hiring Dell Technologies


Job description

Technical Customer Success Manager - Enterprise Infrastructure

Dell Technologies customers expect great things from both our products and our services.

Account Services Management is all about managing and overseeing seamless service delivery processes.

It’s a hugely varied field of work.

Processes range from incident management to change management, from configuration management to customer management.

The team makes sure disputes and technical issues are resolved.

We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Join us to do the best work of your career and make a profound social impact as aTechnical Customer Success Manager on our Account Services team in Riyadh, Saudi Arabia.

What you’ll achieve

We’re looking for a Technical Customer Success Manager with strongtechnical expertise in enterprise infrastructure to join our team.

In this role, you will serve as a trusted advisor to Dell Technologies’ customers, ensuring they realize maximum value from their investments in Dell solutions.

You’ll act as a bridge between our customers and Dell’s teams, driving adoption, retention, and satisfaction.

You will:
•Build and maintain trusted relationships with key customer stakeholders, ensuring alignment with their strategic business and technical goals.

•Act as a trusted advisor by understanding customer needs and guiding them to achieve their business and IT objectives.

•Proactive advocacy by acting as the customer's voice within Dell Technologies, ensuring their needs and challenges are effectively addressed.

•Lead regular business and technical reviews with customers to measure success, share insights, and identify areas for improvement & collaborate closely with Dell’s Sales, Professional Services, and Support teams to deliver a seamless customer experience.

•Advocate for customers by providing feedback to Dell’s product and engineering teams to drive innovation and improvements, and stay updated on industry trends, emerging technologies, and Dell’s evolving solutions to ensure customers are informed and well-equipped.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.

Here’s what we are looking for with this role:

Essential Requirements
•Strong technical background and experience in enterprise infrastructure, including servers, storage, networking, virtualization, and cloud solutions.

•Exceptional problem-solving skills and the ability to translate technical challenges into actionable solutions.

•Excellent communication, presentation, and interpersonal skills, with the ability to build credibility and trust with technical and non-technical stakeholders.

•Proficiency with enterprise infrastructure products is highly preferred with an analytical mindset and the ability to leverage data to drive insights and recommendations.

•Bachelor’s degree in information technology, computer science, or a related field.

Desirable Requirements
•8 to 12 years of relevant experience delivering successful complex IT services across a range of sectors

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Technical Customer Potential: Insight & Career Growth Guide


Real-time Technical Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Customer in Riyadh, Saudi Arabia, highlighting market share and opportunities for professionals in Technical Customer roles.

325 Jobs in Saudi Arabia
325
207 Jobs in Riyadh
207
Download Technical Customer Jobs Trends in Riyadh and Saudi Arabia

Are You Looking for Technical Customer Success Manager Enterprise Infrastructure Job?

Great news! is currently hiring and seeking a Technical Customer Success Manager Enterprise Infrastructure to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dell Technologies adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Saudi Arabia laws and regulations

What Is the Average Salary Range for Technical Customer Success Manager Enterprise Infrastructure Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Customer Success Manager Enterprise Infrastructure?

Key qualifications for Technical Customer Success Manager Enterprise Infrastructure typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Customer Success Manager Enterprise Infrastructure?

To improve your chances of getting hired for Technical Customer Success Manager Enterprise Infrastructure, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Customer Success Manager Enterprise Infrastructure Job Success

Dell Technologies interview tips for Technical Customer Success Manager   Enterprise Infrastructure

Here are some tips to help you prepare for and ace your Technical Customer Success Manager Enterprise Infrastructure job interview:

Before the Interview:

Research: Learn about the Dell Technologies's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Customer Success Manager Enterprise Infrastructure interview at Dell Technologies, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dell Technologies's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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