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Urgent! Technical Customer Support (EMEA) Job Opening In Remote – Now Hiring Respond.io
Location: EMEA
Team: Customer Support
Role: Technical Customer Support (EMEA - Arabic Speaker)
Mode: Remote
About Respond.io (http://Respond.io)
Founded in Hong Kong in early 2017, Respond.io (http://respond.io/) is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email.
Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions.
Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture.
At Respond.io (http://respond.io/), we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide.
Join us, and be part of a team that is shaping the future of business messaging!
Role Description
At Respond.io (http://respond.io/), Technical Customer Support are pivotal to our company's success.
You will be the go-to resource for our valued customers to obtain clarification when needed, provide best solution, and support any technical matters.
In this role, your main priority is to drive excellent support and maintain customer satisfaction.
Responsibilities
+ Deliver high-quality support to customers of our SaaS product
+ Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries
+ Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer's business needs
+ Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
+ Empower customers to self-serve and help users navigate our on-demand success resources
+ Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
+ Provide customer support via multiple channels including chat, and video calls
Qualifications
+ 2+ years of experience in a Customer Support role preferably in a SaaS or IT company
+ Experience in at least one of the following: API integrations, WhatsApp API, or Agentic AI
+ Excellent communication skills in Arabic and English, and the proven ability to understand customer's inquiries
+ Ability to clearly explain complex ideas verbally and in writing
+ Ability to dig deeper to uncover customer's true objectives
+ High level of empathy - it's important for our Customer Support Associate to be a good person to peers and customers
+ Able to work in a fixed shift
+ Team-oriented mindset with a “thirst for more” attitude — always eager to learn, improve, and take on new challenges
Here's What's In For You
+ You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
+ You will grow more here than you would anywhere else, that is a promise.
+ Virtual events like Talent Shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
+ We offer a highly competitive compensation package.
+ You'll receive a medical allowance to support your health and wellness needs.
+ Flexible working environment that fit your lifestyle, wherever you're based.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Technical Customer Potential: Insight & Career Growth Guide
Real-time Technical Customer Jobs Trends in Remote, Saudi Arabia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Customer in Remote, Saudi Arabia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 325 jobs in Saudi Arabia and 4 jobs in Remote. This comprehensive analysis highlights market share and opportunities for professionals in Technical Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Respond.io is currently hiring and seeking a Technical Customer Support (EMEA) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Customer Support (EMEA) Jobs Remote.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Respond.io adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Customer Support (EMEA) Jobs Saudi Arabia varies, but the pay scale is rated "Standard" in Remote. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Customer Support (EMEA) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technical Customer Support (EMEA), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Customer Support (EMEA) interview at Respond.io, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Respond.io's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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