Technical Sales Specilaist CDI Riyadh

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions.

We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction.

As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary/Objective

The Technical Sales Specialist is responsible for assisting the BDMs team by providing technical support and engaging with clients to identify their needs.

This role includes conducting product demonstrations, preparing proposals, and collaborating with internal teams to ensure effective service delivery.

The Technical Sales Specialist focuses on building client relationships, acquiring product knowledge, and participating in training sessions to empower clients in utilizing products effectively.

This entry to mid-level position is ideal for individuals looking to develop their technical sales skills and contribute to the overall success of the sales team.

Key Responsibilities:

Support Client Relationships

• Assist in building and maintaining relationships with clients to understand their technical requirements and business challenges

• Participate in regular check-ins and follow-ups to understand their technical requirements and business challenges and to ensure client satisfaction.

Conduct Needs Assessments

• Help identify client needs through structured assessments and discussions.

• Gather information to support the development of tailored technical solutions.

Present and Demonstrate Products

• Conduct basic product demonstrations under supervision to showcase features and benefits to potential clients.

• Assist in engaging presentations that effectively communicate product value.

Assist with Sales Activities

• Support the implementation of sales strategies to meet revenue targets and enhance market presence.

• Analyze basic sales data to identify trends and opportunities for growth.

Collaborate with Internal Teams

• Work closely with the BDMs, marketing, and technical teams to ensure alignment on product offerings and messaging.

• Participate in team meetings to share insights and support collective goals.

Provide Product Knowledge

• Acquire and maintain foundational knowledge of company products and services.

• Serve as an initial point of contact for basic product functionality questions.

Participate in Technical Implementations

• Assist in the delivery of technical implementations and solution designs on customer sites or remotely.

• Support the coordination of implementation schedules and client communications.

• Participate in setting up trial environments under supervision

Conduct Client Training

• Help deliver training sessions for clients to facilitate knowledge transfer and effective product usage.

• Prepare training materials and resources to aid clients understanding.

• Stay Informed on Industry Trends

• Stay updated on fundamental industry trends and competitor offerings through guided learning and participation in professional development opportunities.

to enhance sales strategies and product knowledge.

Prepare Proposals and Documentation

• Assist in preparing proposals, responses to RFPs, and technical documentation tailored to client needs.

• Ensure that all documentation is accurate and reflects client requirements.

• Create solution architectures, BoMs (Bills of Materials), scope of work (SoW), and deployment plans.

• Assist in designing solutions based on the gathered requirements

Handle Client Inquiries

• Address basic client inquiries and provide support for routine technical questions or concerns.

• Escalate more complex issues to senior team members to resolve them, and learn the know-how

Requirements

Qualifications

- Education: Bachelor's degree in engineering, Computer Science, or related technical field

- Experience: 3-5 years of experience in technical sales or a related role.

- Inbound Certification (Preferred)

- Sales Enablement (Preferred)

- Content Marketing (Preferred)

- Google Fundamentals of Digital Marketing or equivalent (preferred)

- Experience working with Zoho CRM and other Zoho solutions.

- Acceptable knowledge in customization using Java, Deluge

- Understanding sales, marketing, accounting, and HR processes is a must.

- Business strategy and market development knowledge with demonstrated analytical and business modeling skills.

- Must be passionate about technology and creating great customer experiences.

- Ability to influence and drive results in a complex technical and business environment, including ability to communicate and influence various internal stakeholders and across functions (such as marketing, sales, services, customer success and finance).

- Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work environment.

- Articulate verbal communication, professional business writing and presentation skills

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.

Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations.

Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws