Technical solution manager

Job description

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Join the innovative team at Kyndryl as a Technical Solution Manager and unlock your potential to shape the future of technology solutions.

As a key player in our organization, you will embark on an exciting journey where you get to work closely with customers, understand their unique challenges, and provide them with cutting-edge technical solutions and services.

Picture yourself as a trusted advisor – collaborating directly with customers to unravel their business needs, pain points, and technical requirements.

Your expertise and deep understanding of our solutions will empower you to craft tailored solutions that address their specific challenges and drive their success.

Your role as a Technical Solution Manager is pivotal in developing domain-specific solutions for our cutting-edge services and offerings.

You will be at the forefront of crafting tailored domain solutions and cost cases for both simple and complex, long-term opportunities, demonstrating we meet our customers' requirements while helping them overcome their business challenges.

At Kyndryl, we believe in the power of collaboration and your expertise will be essential in supporting our Technical Solutioning and Solutioning Managers during customer technology and business discussions, even at the highest levels of Business/IT Director.

You will have the chance to demonstrate the value of our solutions and products, effectively communicating their business and technical benefits to decision makers and customers.

In this role, you will thrive as you create innovative technical solutions that align with industry trends and exceed customer expectations.

Your ability to collaborate seamlessly with internal stakeholders will enable you to gather the necessary documents and technical insights to deliver compelling bid submissions.

Not only will you define winning cost models for deals, but you will also lead these deals to profitability, ensuring the ultimate success of both our customers and Kyndryl.

You will play an essential role in contract negotiations, up to the point of signature, and facilitate a smooth engagement hand-over process.

As the primary source of engagement management and solution design within your technical domain, you will compile, refine, and take ownership of final solution documents.

Your technical expertise will shine through as you present these documents in a professional and concise manner, showcasing your mastery of the subject matter.

You’ll have the opportunity to contribute to the growth and success of Kyndryl by standardizing our go-to-market pitches across various industries.

By creating differentiated propositions that align with market requirements, you will position Kyndryl as a leader in the industry, opening new avenues of success for our customers and our organization.

**Your Future at Kyndryl**

Every position at Kyndryl offers a way forward to grow your career.

We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.

Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

**Who You Are**

You’re good at what you do and possess the required experience to prove it.

However, equally as important – you have a growth mindset; keen to drive your own personal and professional development.

You are customer-focused – someone who prioritizes customer success in their work.

And finally, you’re open and borderless – naturally inclusive in how you work with others.

**Who You Are**

**Required Skills and Experience**

+ At least 8 years of experience in IT service management, IT sourcing, or IT strategy
+ Expertise with IT organizational models, IT governance, management and operating models and IT financing models
+ Proven ability to design and build technical solutions based on customer requirements including understanding customer needs, analyzing complex problems, and proposing effective and scalable solutions
+ In-depth understanding of various IT domains such as infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems
+ Experience in a consulting or advisory role, provide strategic guidance and integrated complex solutions
+ Excellent customer facing and presentation skills

**Preferred Skills and Experience**

+ Knowledge of designing architectures for cloud environments, hybrid infrastructure, and integrating diverse systems
+ Experience in supporting sales efforts by collaborating with the sales team, preparing sales materials, participating in customer presentations, and contributing to proposal development and cost cases analysis.
+ Experience in the Saudi market and regulations

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are.

We welcome people of all cultures, backgrounds, and experiences.

But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.

That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.

Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.

Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.

Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

**Get Referred!**

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Skill Profession

Other General