• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Saudi Arabia Jobs Expertini

Technical Support Specialist Job Opening In Riyadh – Now Hiring InterSystems


Job description

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun.

You will help developers from our technology partners create and support their applications in real world environments.

You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries.

This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career.

Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses.

Your mentor will also help you familiarize you with the InterSystems environment.


Responsibilities:



  • Ready to work with the product support team.

  • Provide immediate response to customer inquiries in accordance with service standards.

  • Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.

  • High debugging and troubleshooting skills to identify the application issues.

  • Supporting the application support team troubleshooting the reported issues.

  • Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.

  • Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.

  • Escalate Open (unresolved) problems in accordance with current policies and procedures.

  • Participate of preparing training materials for technical courses such as system custom development or reporting.

  • Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.

  • Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.

  • Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.

  • Participate in on-site technical training if required.

  • Participate in on-site technical support if required.

  • Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.

  • Preferably experience with Hospital’s business workflows.

  • Support the application specialist in analysing complex root causes of incident tickets.

    The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.

  • Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly.

    Support them by reporting and testing product tickets when needed to improve the client experience. 


Qualifications:



  • Preferably experience with Hospital’s business workflows.

  • Preferably strong Knowledge in InterSystems Object Script:
    Experience in working with and troubleshooting routines, stored procedures, and objects.

  • Preferably Expertise in IRIS Tables and Globals:
    understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.

  • Performance Troubleshooting:
    Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.

  • Experience of web-oriented languages, including HTML, and Java script.

  • Experience with SQL, data analysis and database methodologies

  • Preferably experience with HL7 technologies.

  • Knowledge of programming languages – ideally Java or C++

  • Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect

  • Experience with data analysis and database methodologies

  • Be able to design and write technical documents.

  • Well-versed in Internet / Intranet concepts and Microsoft IIS.

  • Preferably experience within InterSystems products (IRIS, Ensemble) is required. 

  • BS or MS in Computer Science or equivalent.




 

Required Skill Profession

Computer Occupations


  • Job Details

Related Jobs

Baker Hughes hiring Technical Support Specialist - Real Time Systems Job in Dhahran, Eastern Province, Saudi Arabia
Baker Hughes
Dhahran, Eastern Province, Saudi Arabia
Dupont hiring Technical Service Specialist - Services and Field Support Job in Al Jubail, Eastern Province, Saudi Arabia
Dupont
Al Jubail, Eastern Province, Saudi Arabia
DXC Technology hiring L2 Technical Support Engineers Job in Riyadh, Riyadh Province, Saudi Arabia
DXC Technology
Riyadh, Riyadh Province, Saudi Arabia
Respond.io hiring Technical Customer Support (EMEA) Job in Remote, Saudi Arabia, Saudi Arabia
Respond.io
Remote, Saudi Arabia, Saudi Arabia
Respond.io hiring Technical Customer Support (EMEA) Job in Remote, , Saudi Arabia
Respond.io
Remote, , Saudi Arabia
Confidential hiring Network Support Specialist Job in Riyadh, Riyadh Province, Saudi Arabia
Confidential
Riyadh, Riyadh Province, Saudi Arabia
Confidential hiring Network Support Specialist Job in Riyadh, Riyadh Province, Saudi Arabia
Confidential
Riyadh, Riyadh Province, Saudi Arabia
Confidential hiring Network Support Specialist Job in Riyadh, Riyadh Province, Saudi Arabia
Confidential
Riyadh, Riyadh Province, Saudi Arabia
Confidential hiring Network Support Specialist Job in Riyadh, Riyadh Province, Saudi Arabia
Confidential
Riyadh, Riyadh Province, Saudi Arabia
Sisco Jobs hiring Network Support Specialist Job in Riyadh, 01, Saudi Arabia
Sisco Jobs
Riyadh, 01, Saudi Arabia
 Alnafitha IT hiring Technical Support Professional - M365 Security Job in Riyadh, Riyadh Province, Saudi Arabia
Alnafitha IT
Riyadh, Riyadh Province, Saudi Arabia
GDIT hiring Technical Control Specialist Job in (apcsau), -, arabia, saudi, sau, (apcsau), -, arabia, saudi, sau, Saudi Arabia
GDIT
(apcsau), -, arabia, saudi, sau, (apcsau), -, arabia, saudi, sau, Saudi Arabia
Ben Khan hiring Senior Technical Specialist Job in Riyadh, Riyadh Province, Saudi Arabia
Ben Khan
Riyadh, Riyadh Province, Saudi Arabia
InterSystems hiring RCM Application Support Specialist Job in Riyadh, Riyadh Province, Saudi Arabia
InterSystems
Riyadh, Riyadh Province, Saudi Arabia
Worley hiring Senior Project Support Specialist Job in Saudi Arabia
Worley
Saudi Arabia
Confidential hiring Customer Support Specialist (Riyadh) Job in Riyadh, Riyadh Province, Saudi Arabia
Confidential
Riyadh, Riyadh Province, Saudi Arabia
Siemens Energy hiring Industrial Steam Turbines Technical Support Engineer Job in Dammam, Eastern Province, Saudi Arabia
Siemens Energy
Dammam, Eastern Province, Saudi Arabia
SBM hiring Technical Engineering Services Specialist Job in Al-Zahra'a, Makkah Province, Saudi Arabia
SBM
Al-Zahra'a, Makkah Province, Saudi Arabia
IBM hiring z Brand Technical Specialist Job in Riyadh, , Saudi Arabia
IBM
Riyadh, , Saudi Arabia
IBM hiring z Brand Technical Specialist Job in Riyadh, , Saudi Arabia
IBM
Riyadh, , Saudi Arabia
IBM hiring z Brand Technical Specialist Job in Riyadh, , Saudi Arabia
IBM
Riyadh, , Saudi Arabia
Abbott hiring Technical Service Specialist (Intern) Job in Riyadh, Saudi Arabia, Saudi Arabia
Abbott
Riyadh, Saudi Arabia, Saudi Arabia
IBM hiring z Brand Technical Specialist Job in Riyadh, Saudi Arabia, Saudi Arabia
IBM
Riyadh, Saudi Arabia, Saudi Arabia
Abbott hiring Technical Service Specialist (Intern) Job in Riyadh, Riyadh Province, Saudi Arabia
Abbott
Riyadh, Riyadh Province, Saudi Arabia
Ben Khan hiring Senior Clinical Specialist - Specialist Support-Wound Care Job in Riyadh, Riyadh Province, Saudi Arabia
Ben Khan
Riyadh, Riyadh Province, Saudi Arabia
Afaq - Warehouse Branch - J02 hiring Project Support Specialist, Amazon Now Job in Riyadh, Riyadh Province, Saudi Arabia
Afaq - Warehouse Branch - J02
Riyadh, Riyadh Province, Saudi Arabia
Amazon hiring Project Support Specialist, Amazon Now Job in Riyadh, , Saudi Arabia
Amazon
Riyadh, , Saudi Arabia
Amazon hiring Project Support Specialist, Amazon Now Job in Riyadh, Saudi Arabia, Saudi Arabia
Amazon
Riyadh, Saudi Arabia, Saudi Arabia
Arthur Lawrence hiring Senior Specialist – Enterprise Application Support Job in Riyadh, Riyadh Province, Saudi Arabia
Arthur Lawrence
Riyadh, Riyadh Province, Saudi Arabia
Baker Hughes hiring Digital Technology End User Support Specialist Job in Al Jubail, Eastern Province, Saudi Arabia
Baker Hughes
Al Jubail, Eastern Province, Saudi Arabia
Stryker EMEA Supply Chain Services B.V hiring Clinical Support Specialist, Trauma - Central Region Job in Riyadh, Riyadh Province, Saudi Arabia
Stryker EMEA Supply Chain Services B.V
Riyadh, Riyadh Province, Saudi Arabia

Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Riyadh, Saudi Arabia, highlighting market share and opportunities for professionals in Technical Support roles.

346 Jobs in Saudi Arabia
346
208 Jobs in Riyadh
208
Download Technical Support Jobs Trends in Riyadh and Saudi Arabia

Are You Looking for Technical Support Specialist Job?

Great news! is currently hiring and seeking a Technical Support Specialist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at InterSystems adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Saudi Arabia laws and regulations

What Is the Average Salary Range for Technical Support Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Specialist?

Key qualifications for Technical Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Specialist?

To improve your chances of getting hired for Technical Support Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Specialist Job Success

InterSystems interview tips for Technical Support Specialist

Here are some tips to help you prepare for and ace your Technical Support Specialist job interview:

Before the Interview:

Research: Learn about the InterSystems's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Specialist interview at InterSystems, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the InterSystems's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Specialist Positions

Setting up job alerts for Technical Support Specialist is easy with Saudi Arabia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!