CRM Administrator

Job Summary/Objective

As a CRM
Administrator at Alnafitha IT, this role will manage system
architecture, ensure robust data governance, and drive CRM-based
automation that supports enterprise-level sales, marketing, and
customer success operations.

In partnership with leadership
across revenue-generating teams, it will translate business
objectives into scalable CRM configurations, provide advanced
insights through dashboards, and champion system adoption and
compliance across the organization.

Your role is
pivotal in enabling high-quality customer data, smooth revenue
operations integration, and accurate analytics that drive
data-driven decision-making and business growth.

• 
  
  
  
  CRM System
  Strategy & Configuration
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Design and
  manage advanced CRM architecture including custom objects,
  enterprise workflows, validation logic, role-based
  permissions and multi-region access controls to optimize the
  CRM for evolving enterprise processes and ensure a scalable
  and secure operational environment
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Data
  Governance & Integrity
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Define and
  enforce data standards, conduct regular audits of data
  quality, de-duplicate records, enrich using third-party
  tools (ZoomInfo, Clearbit), and maintain system data to
  support accurate reporting, segmentation, account-based
  marketing, predictive modeling, and regulatory compliance
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Automation
  & Lead Lifecycle Optimization
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Build
  end-to-end automated workflows for lead capture, routing,
  deal creation, onboarding, and renewal triggers to reduce
  manual intervention, accelerate pipeline velocity, and
  ensure consistent, compliant workflows across teams
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Insightful
  Reporting & Dashboarding
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Develop and
  maintain executive dashboards, multi-touch attribution
  reports, funnel performance, and lifecycle velocity insights
  using Power BI, Tableau, or CRM-native tools to provide
  real-time visibility into pipeline health, revenue drivers,
  and strategic performance to senior stakeholders
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  System
  Integration & Vendor Management
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Ensure
  seamless integration between CRM and ERP, marketing
  automation, customer success tools, billing systems, and
  support platforms; manage third-party vendors for support/upgrades
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Cross-Functional Leadership
  & Stakeholder Alignment
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Partner with
  Sales, Marketing, Customer Success, and IT leadership to
  define CRM requirements, align on use cases, and coordinate
  implementation timelines to enable seamless workflows, avoid
  silos, and ensure CRM infrastructure drives business-case
  alignment across departments
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Change
  Management & Continuous Improvement
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Monitor CRM
  performance, collect user feedback, identify areas for
  process or system improvements, and lead enhancement
  projects to evolve CRM capabilities in line with business
  growth and ensure continued relevance and usability
  
  
  
  
  
  
  
  
  
  
  
  
  
  

Requirements

 












Qualifications



 



 

• 
  
  
  
  Education:
  Bachelor’s or Master’s degree in Business Administration, IT
  Systems, Data Analytics, or related field; CRM
  certifications mandatory
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Experience:
  6–10 years in CRM administration or operations, preferably
  with Zoho CRM
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Proficient in
  CRM configuration, custom objects, system integrations,
  validation rules, role-based security, and workflow automation
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Expert in data
  modeling, reporting tools (Power BI, Tableau), dashboard
  creation, data enrichment, and CRM-based analytics
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Experience
  with integration to ERP, marketing automation (, Pardot,
  HubSpot), customer success platforms, data enrichment tools,
  and business intelligence
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Proven
  capability to mentor junior admins, document governance
  frameworks, and drive user adoption at scale
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Strong working
  knowledge of GDPR, CCPA, and local data protection laws;
  experience conducting compliance reviews
  
  
  
  
  
  
  
  
  
  


• 
  
  
  
  Strategic
  mindset, high collaboration ability across departments,
  exceptional problem-solving, attention to detail, and
  performance-driven approach
  
  
  
  
  
  
  
  
  
  

EQUAL
EMPLOYMENT OPPORTUNITY COMMISSION





:



 

Alnafitha IT is an
Equal Opportunity Employer and does not discriminate based on
race, color, creed, national origin, ancestry, religion, age,
citizenship, sex, marital or veteran status, disability or
handicap, sexual orientation or any other basis prohibited by
applicable law.

Alnafitha IT also takes affirmative action to
employ, and advance in employment, qualified women, minorities
and diversity representations.

Alnafitha IT also makes
reasonable accommodations for qualified individuals with
disabilities, in accordance with the Saudi and Egyptian
employment laws